How HN: Qisutu – an open-source, self-hosted ticketing and service desk

29 pointsposted 4 hours ago
by OFORK
(github.com)

7 Comments

jonathaneunice

an hour ago

Perl! CGI!

2003 called and wants help finding its tech stack which has apparently wandered away from its care home.

giancarlostoro

31 minutes ago

I'm surprised CGI is still used when there's alternatives like FastCGI which are a little smoother. I'm not a Perl guy, only Perl I ever did is try out Mojolicious which is a sleek web framework (looked to me like it at the time anyway) I have this habit of judging programming languages by what their web frameworks look like, and so I build small sample web apps, APIs and what not just to see what coding in said language is like. I didn't hate Mojolicious, but I don't see a future in Perl for myself, my whole career has been C# and Python (and a half dozen others).

EvanAnderson

3 hours ago

I'll check it out. An org I support recently went down the rabbit hole of looking for self-hosted ticketing for an IT service desk. Time accounting was a requirement and a deal-breaker with nearly every product they looked at, both free/open-source and commercial. (They ended up sticking with the Solar Winds Web Help Desk that they'd previously been using, even though the quality of the product seems to be diminishing.)

Edit: Oddly charming to see something Perl/CGI-based in 2026. Takes me back to the 90s.

OFORK

2 hours ago

Thank you for the inforamtion and for the lovely note. Please feel free to let your prospective customers know that we can set up a test system for them and demonstrate all the features. support@qisutu.de

giancarlostoro

36 minutes ago

AGPL Licensed for those who might want to know this up front.