mrtksn
14 hours ago
The Android verification is such a broken experience. Recently I decided to purchase a dev account for my company, so far:
1) Provided my company DUNS number etc. once to create the payment profile. I did this some times ago, don’t remember the details but it was an involved verification process and it is marked as verified business payment profile.
2) Later on the payment step verified myself with a passport and bank statement to be able to actually pay with a proper HSBC bank card. Not shady pre-paid card or something, those are not accepted anyway.
3) After I paid I was told that now I need to verify my identity once more but this time with the passport and the incorporation certificate or some other company document.
fingers crossed that in few days it will be verified. While waiting, it tells me that there are still website and email verification to do once the previous step is done. I already verified my e-mail a few times before paying.
It’s painful, slow and annoying because if you fail at a step(i.e. needs verification that takes days and you are told about it at the payment step) you have to start again with the forms.
I just remembered why I never use Android. It seems like no one owns the process and as a result you get unpolished shitty experience that fulfills the requirements of god knows how many people who work in the same company but don’t talk to each other.
hansvm
10 hours ago
That sounds a lot like my experience as an Apple Developer too, with the added bonus (unclear from your description if you experienced this too) that they took my money before the verification process was finished and wouldn't refund it once their AI couldn't connect my face to my ID and wouldn't let me connect with a real person (the first dozen times were on them, but after that it was maybe my fault for including a middle finger in the photographs).
Is there a way around this shitocracy?
pjmlp
6 hours ago
Develop only Web applications, that are mobile friendly, notice I said mobile friendly, not PWA.
However, thanks to many of us that only favour Chrome like IE of yore, and ship it alongside their "native" applications, the Web is nowadays ChromeOS Application Platform, so we are only a couple of years away of Google owning that as well.
_66o
7 hours ago
Going through hell with Apple Developer too. I didn't have to do much in terms of verification (probably because I created an account as an individual) but app submission is another story: - first time I got rejected for mentioning a name of a third party in my app description. The app description said: DISCLAIMER: not affiliated with xxx
- after fixing the app description I got rejected for using my app name(?!), multiple back and forths with the reviewer got me nowhere, they just copy pasted the same response not addressing my messages at all
- filled the app store review board appeal, it's been 5 days and I've got no response.
At this point I'm seriously considering rewriting the app for MacOS and distributing myself. I can't imagine going through all of this with every app update, it's beyond ridiculous.
edarchis
6 hours ago
Play the GDPR card, even if you're not from Europe. Find their DPO and state that you want to appeal the automated decision to a human.
Companies operating in Europe must provide a clear way to appeal automated decisions: https://www.edps.europa.eu/data-protection/our-work/publicat...
You might not have a way to actually file a complaint against them but quite often, their legal department will just have a quick look at your case and just give you what you want without bothering to tell you anything. Worth a shot.
cuu508
8 hours ago
> Is there a way around this shitocracy?
Refuse to play. Switch to technologoy that the shitocracy has not gotten around to yet, or, eventually, pick up woodworking.
Freak_NL
6 hours ago
I am doing leatherworking as well as woodworking. No idea if it is possible to actually make money with this¹, but damned if I'm not giving it a go just to have skills in an area where AI is not a threat for the coming decade. At the very least these crafts allow me to make things which do not exist and cannot be purchased off the shelf.
1: I mean, it is, certainly. I'm just not sure if I can make money by making leather gear.
kaizenb
6 hours ago
Exactly. This is why I love building web apps, shipping features easily without needing any one's approval.
ozim
6 hours ago
Do what everyone is doing a web app.
lm411
11 hours ago
The whole Google Play experience is awful.
Recent things I've had to do:
1) Re-submit an app after it was rejected and labelled a gambling app (it wasn't even close - a 15 second look by a real human would have seen that. This one was even appealed and the support was utterly useless. I ended up changing one word and re-submitting the app, approved no problem.
2) An existing app, in the Play store for years but a nice app - only about 500 installs. I had to submit a new version for no reason whatsoever... Except to keep the customers developer account active.
Those are just issues I've dealt with in the last month or two.
Every single time, Google Support is completely useless - including the appeals process, which is an absolute joke.
umvi
11 hours ago
Not to mention if you made one app in college and then didn't keep up with the SDK updates, Google perma-closes the entire Play account such that the only way to publish a new app is by creating a brand new gmail account
Dwedit
11 hours ago
Forcing people to keep up with SDK updates is a bad thing in itself. Let people target the earliest possible feature set and make the app run on as many phones as possible rather than showing scary messages to people due to targeting an older API.
AussieWog93
10 hours ago
I think the problem is that older SDK versions allowed you to do things like scan local WiFi names to get location data, without requiring the location permission.
So bad actors would just target lower SDK versions and ignore the privacy improvements
john01dav
10 hours ago
The newer Android version could simply give empty data (for example, location is 0,0 latitude longitude, there are no visible WiFi networks), when the permission is missing and an app on the old SDK version requests it.
Of course, they don't like this because then apps can't easily refuse to work if not allowed to spy.
jpollock
8 hours ago
That can have some very extreme legal ramifications.
Consider - it's a voip dialing client which has a requirement to provide location for E911 support.
If the OS vendor starts providing invalid data, it's the OS vendor which ends up being liable for the person's death.
e.g. https://www.cnet.com/home/internet/texas-sues-vonage-over-91...
which is from 2005, but gives you an idea of the liability involved.
eviks
7 hours ago
It can't have "extreme ramifications", Google's own phone couldn't call 911 for a while.
And you can manually force only the voip dialing apps instead of everyone
pocksuppet
7 hours ago
Phone companies are required to make sure 911 works on their phones. Random people on the internet aren't required to make sure 911 works on random apps, even if they look like phones.
lm411
11 hours ago
Yeah the SDK updates... For sure. Another pain in the ass.
thayne
10 hours ago
Maybe it's better now, though I doubt it, but my experience publishing on the Apple app store years ago wasn't any better.
fakwandi_priv
10 hours ago
So what was the word you changed?
fc417fc802
12 hours ago
If this is a business account why do they want your passport? And why are you paying with a personal bank card rather than a business one? Or do I misunderstand?
__float
11 hours ago
They may want proof that you, the human filling out this form, are authorized to publish apps, communications, etc. as the company you say you represent.
fc417fc802
11 hours ago
How does a passport solve that? Most small private companies are entirely opaque. A government ID doesn't help you determine authorization. It won't even help you determine ownership since anyone doing things sensibly will be using a registered agent to hold the company on his behalf.
The correct approach here (AFAIK) is to punt the trust decision to the bank by requiring payment with a method that you can confidently trace to the company.
kube-system
11 hours ago
Yeah I would imagine that the value the get out of a passport is not anything to do with validating a company (they’re cheap and easy to make anyway) but validating the person (which is not a throwaway entity)
fc417fc802
10 hours ago
Fair point.
However that invites those bad scenarios where someone gets blacklisted by BigTech in some manner, later gets hired by a small business, the new employer adds an association to the blacklisted account, and suddenly the company app is banned from the app store seemingly without reason. At least a few such stories have appeared on HN over the years.
I feel like pay to play ought to be sufficient because in addition to being a barrier to entry it also provides funds for moderation efforts.
Muromec
5 hours ago
>suddenly the company app is banned from the app store seemingly without reason. At least a few such stories have appeared on HN over the years.
Which is not that unreasonable even. If a person is flagged for making scam apps, them having publishing rights in a reputable place makes taints the reputation of such place.
You should be able to appeal of course and the oauth should not be towards google in the first place, but being associated with known fraudsters and scammers is not what you want.
fc417fc802
2 hours ago
That seems at odds with how our society is structured. We treat employees as interchangeable cogs. If someone commits a crime they are tried but their family, friends, and coworkers are not. Guilt by association without any act having been committed seems wholly incompatible with both our principles and common practices.
It's even more nefarious when it comes to BigTech because you can be blacklisted without having committed any actual crime and without anything resembling a trial.
Individual accounts and employee accounts are conceptually distinct. Permitting anything less gives large companies free reign to run roughshod over the individual by unilaterally depriving him of his livelihood.
kube-system
9 hours ago
There are better ways to do it but Google has long demonstrated they’re not primarily concerned with accuracy or user experience, but instead, whichever solution can be automated and effective.
mrtksn
9 hours ago
My government ID card expired and I was too lazy to renew it but I had my passport at hand so why not?
BTW both the id card and the passport have cryptographic authentication and you are able to open a bank account or use govt services completely online by scanning it with the phone Rfid . They could have make me scan that, scan my face and be done with the identity verification. My identity is already verified and tied to my company the same way and also listed in the companies registry which means they could have had skipped all the other company verification stuff too.
fc417fc802
5 hours ago
That all makes perfect sense but consider that if they simply punted to the bank as I described they would still get the same benefits only with even less complexity. The bank fundamentally has to do robust identity verification. Any party that needs to handle payments while also lacking a reason to be good at performing in house identify verification really ought to make use of the bank because you are highly unlikely to be better at it than they are.
The entire cumbersome process you describe can be viewed as Google doing a significantly worse job of verifying your identity than the bank would have.
As an aside, I suspect that leaving it to the bank would also provide additional legal protection. Specifically anyone attempting deception will most likely be forced to commit fraud against the bank which will probably be taken much more seriously than otherwise.
mrtksn
5 hours ago
I agree, in Europe(EU, UK, Turkey and other countries) banks are considered perfect for proof of ID. In UK a bank statement is as good as an ID, in Turkey for example, you can sign in into the government portal through your online banking and it is considered higher level secure authentication and you can take high risk actions(like signing legally binding contracts) that you can't do by signing in just with password and 2FA.
Muromec
5 hours ago
The bank has to perform the authorization and identity checks, but the bank will not make them for you, they do them for themselves based on their own risk analysis. The scope of authorization could also be different based on who it's presented to.
The authorization is not transitive so to say.
>As an aside, I suspect that leaving it to the bank would also provide additional legal protection
If it would, they will have to pay the bank for it and the bank should also be willing to accept the liability (spoiler alert -- the will not be willing to accept the liability)
fc417fc802
2 hours ago
> The bank has to perform the authorization and identity checks, but the bank will not make them for you
We aren't talking about authorization, only about identity verification. I'm no domain expert but it is my understanding that banks provide these sorts of services. They certainly already have all the necessary information on hand both for practical reasons (security) as well as legal (KYC and AML laws).
> If it would, they will have to pay the bank for it ...
For the identity verification? Probably, depending on how you went about it. What's the issue? This is already a paid process we're talking about here.
For the additional legal assurance that I described? No, that doesn't cost extra. Please read what I wrote more carefully. It's a transitive property due to the penalties involved in addition to the degree to which the legal system and the bank care (at least assuming my understanding of that legal environment is correct).
afferi300rina
5 hours ago
Google wants the authority of a gatekeeper without the overhead of human accountability. They automate the "no" but offer no path to a human "yes."
Muromec
4 hours ago
That's all fine, they can want their wants, but then, once the bad cop writes them strongly worded letter and they start throwing tantrums over "regulation".
nandomrumber
11 hours ago
It’s entirely ordinary to carry on a business as a sole trader.
That is you, for tax and legal purposes in the jurisdictions within which you reside, an individual, operating a business by yourself as yourself.
heyethan
10 hours ago
Feels like too many owners. Each step makes sense, but the whole thing doesn’t.
intended
8 hours ago
You should see the account recovery workflows.
hnburnsy
13 hours ago
Can you pay with Google Play GC or Google Play points, and if not, why not?
mrtksn
13 hours ago
I believe you can’t. BTW Apple allows you to pay for a developer account with in app purchase from the developer app on your iPhone. Still has limitations and you may be rejected depending on your payment method and some other factors but even the fact that it’s possible makes it 1000 better than Google’s way of handling it.
mcsniff
13 hours ago
What you're describing is not "broken", it's the process and it appears it hasn't even failed for you.
My experience with getting a verified "business" developer account from Google mirrors the experience as getting one from Apple, except it's a one-time fee and much less than Apple.
Yes there are hoops to jump through, identification usually requires some hoops, but pretty it's straightforward. I am not commenting on the requirements of these hoops, yes, it's BS that they exist but it's their platform so it's their rules.
What type of "experience" are you expecting to have anyway?
mrtksn
13 hours ago
With Apple I filled the forms, accepted the agreements, entered the DUNS and paid with a card on my name and that was it.
How does that mirror uploading my passport many times, entering company details many times, typing my e-mail and phone numbers many times both because I had to start over and because I was asked many times even if I provided these some steps back? Now I paid and waiting, hopefully I will later be verifying my e-mail address or something that I verified a few times prior.
> What type of "experience" are you expecting to have anyway?
The Apple experience. An experience that is well thought and streamlined, that doesn’t keep me entering the same information over and over again. I don’t mind paying a little more for well designed products. The $75 difference is nothing to justify this charade, I don’t think that that Google was short of $75 and designed this low quality experience, I think it’s engraver in their DNA.
debazel
13 hours ago
> What type of "experience" are you expecting to have anyway?
Being told upfront what is required to complete the process so you don't have to start over again multiple times?
63stack
4 hours ago
It's not broken, it's the process ???
What would you consider broken?