On top of that, they also don't seem to realize that they're one of now many apps also asking you for feedback.

If it was just one app every now and then. But instead it's (nearly) everything you buy, every restaurant you go to, every app you use, every doctor you see, every hotel you stay at, etc.

"will you sleep with me?"

"will you quit asking that?"

"but many of my dates like being asked!"

Boris from the Claude Code team here.

We actually don't train on this survey data. It's just for vibes so we can make sure people are having a good experience.

See https://code.claude.com/docs/en/data-usage#session-quality-s...

I already got that up and running.

Vscodium, and Claude replacement. And its abliterated to boot, so no censorship and garbage.

> We use session quality feedback as a signal to make sure Claude Code users are having a good time

Your entire answer ignores the fact that this is irritating behavior that ensures users are not having a good time. We don't want to chase down secret config values. We want to click "stop bothering me" and be done with it.

2: is not optional as the pop-up has occurred and the interruption done, and 4-6: are not obvious nor easy for almost everyone.

I recommend people always respond with the lowest possible score (1, not 0) when presented with popups like this.

Thank you for the feedback. I honestly believe that Claude Code is trying to be more privacy aware than other products, but it takes vigilance on both sides to get there. When you say the survey sends back more than the numeric value and add the 'etc' can you be very specific about the 'etc' is? The information you mention seems at odds with the data-usage documentation [1] which says only a numeric value is sent. Is the documentation going to be fixed to be explicit that more than a numeric value is sent? Is the feedback prompt going to ask the user if it is ok that more than a numeric value is sent back with the survey data?

Again, I think you are making the best product out there. I want to keep using it. Privacy is my #1 feature request to keep using it so transparency is crucial.

[1] https://code.claude.com/docs/en/data-usage

Thank you for taking the time to respond here. Thank you also for sharing your point of view, use case, and where you are coming from. With that said, would you mind sharing a few words on a couple questions?:

1. Does it take as much effort to opt-in to your feedback mechanism as it takes to opt-out? If not, why not?

2. If you want a thing ('feedback', 'a signal', data that is helpful to YOU), but getting it has this negative effect on others, what would happen if you preferenced others over yourself, and did with less of the thing?

> No current employee of a corporation can promise that data collected today will not in the future be used for any particular purpose.

Yes they can, because data privacy laws forbid collecting data for one purpose and then using it for new ones without notice or consent.

There is already ~/.claude/settings.json

What is going on over there at Anthropic?

This was a bug, should be fixed as of a few days ago.

Can you confirm you're on the latest version? You should not be seeing it more than once every few days.

My garbage disposal service sends me a survey once or twice a year asking if I would recommend them to my friends.

Where I live, garbage disposal is a county contract. You get get whatever company your county has engaged. Do they think people would to move to another county for better garbage disposal?

You forgot about websites wanting you to enable desktop notifications. That's always a nice one.

Your bank or brokerage may be required to ask about your income, every so often. KYC/AML laws.

If it's anyone other than your bank or brokerage, that seems pretty weird and sketchy.

The problem is that in any kind of customer facing scenario this feedback maps to a KPI that, often, an individual employee's or team's performance is assessed on. That KPI might impact pay reviews, bonuses, promotions, or even ongoing employment at the extreme.

Which sucks.

It's to the point where, when we broke down in a live lane on a dual carriageway the other day (flat tyre - actually shredded a run flat, newer car so no spare, all lay-bys closed so nowhere to pull off road and couldn't make it to next exit), the police came out and cordoned off the lane and then the AA guy who came and rescued us asked if we could write him a review when the feedback request came through.

Of course, on this occasion I did write him an absolutely glowing review (which he very much deserved, and which I was more than happy to do), because this was an incredibly dangerous situation - potentially life or death. I also sent a thank you to the local police force that helped us out.

But that's the point: it was life or death. It really mattered. So of course I wanted to say thank you, and the feedback mechanism provided a decent way to do that.

But most of these feedback requests are for things that don't matter that much, if at all, and are no better than spam, because of course everybody asks for it for every little interaction nowadays... and it's just endlessly tiresome.

So, yes: please stop.

(Btw, as someone who worked in market research for 7 years I can tell you that CX reviews skew towards the extremes - either very positive or very negative - and that you're much more likely to get a review if someone has a bad experience than if they have a good one. As a result, whilst these reviews can be good for qualitatively highlighting specific problems that might need to be solved, deriving any kind of aggregate score from them and expecting that to be representative of the average customer's experience is a fool's errand. Please don't do it. [Aside: I know, I know - this will stop no-one but I'd feel remiss if I didn't point it out, especially on this site where a lot of you will - I hope - get the point and apply it in your own businesses.])

The other day, NewRelic insisted on full screen pop up dialogs prompting me for some form of feedback for I'm not even sure what.

Multiple times within a few minutes

During a damn incident I was trying to deal with

I left critical feedback. I wish someone would see it and feel ashamed, but it is rather clear that there haven't been decision makers in our industry capable of shame in many years.

Ok... How was your call quality? -Teams

I believe the first one at least is mandated by law.

My favorite is when you order something online, and the company asks for feedback and a review before they even ship the item.

It's rather as if a passive inbox with no notifications and where deleting implies lower prioritization of similar messages would be quite handy. Everything in that is Email except email has no concept of "hot".

There's a fundamental difference between just providing/using a mechanism for user feedback, and interrupting someone's workflow with frequent unsolicited nagging requests for feedback.