corvad
3 days ago
I am sorry, this is "Resolved"? How can they even consider marking this resolved in any situation. Yeah we exposed your env vars but we told you about it over email so it's all good... We dont know how or to what extend though.
janpio
3 days ago
What would you consider appropriate action for their incident team to be able to mark the incident on their status page as resolved?
ygouzerh
3 days ago
Never put it resolved
Joker_vD
3 days ago
Why? What purpose would having an eternally open incident serve?
phs318u
2 days ago
As an eternal reminder of the need to do better? Those who fail to learn from history are doomed to repeat it?
Joker_vD
2 days ago
> As an eternal reminder of the need to do better?
Eternity is a very, very long time. Longer even than 80 years (arguably the total age of the whole "programmable electronic computing and data storage machines" industry), you know?
So I don't think that having an open issue in a bug tracker forever is even possible; not that it would even serve as a remainder — I assure you, most long-existing firms have "ignore open issues older than X years" filter enabled by default in their Jiras or whatever people use nowadays, those are only ever looked at once year by the upper management when they're out of ideas.
nilamo
2 days ago
A status page is not a historical log.
vdfs
2 days ago
At least a postmortem or what went wrong would be a start
htrp
2 days ago
Resolved = it's your problem now?