duskwuff
an hour ago
Reading the tea leaves: given that the outage started with "connectivity issues affecting the File Manager", which was an install of Monsta FTP [1] - a commercial PHP application - I suspect the file manager got popped by one of the recently published PHP vulnerabilities, and users' FTP credentials may have been exfiltrated.
traeregan
24 minutes ago
20 year customer here. This morning I asked their support chatbot if this is related to the PHP vulnerabilities and it assured me that's not the case. I'm skeptical.
These status updates from the PHP incident would also have us believe that they were never directly affected: https://www.dreamhoststatus.com/pages/incident/575f0f6068263...
They're being awfully vague about this issue so far. 8 hours ago I submitted a ticket requesting more information and they've not responded yet. I guess that they're still in the thick of it.
MuffinFlavored
an hour ago
hopefully their hashed/salted passwords, right? not plaintext?
duskwuff
an hour ago
Internally, sure. But the application that was (probably) compromised was an FTP client, so it would have received the plain text of those passwords from users as they logged in.
trollbridge
14 minutes ago
For those customers who are still logging in with FTP…
As a precaution they reset everyone’s email passwords, presumably from an assumption people use the same ones for both.
I’m surprise they still let people use FTP.