Customer Service Chatbots Must Be Stopped

5 pointsposted 8 hours ago
by motionlessveloc
(nytimes.com)

3 Comments

solyin

8 hours ago

I mean, be against shitty bots that don't actually work, but personally when the alternative is paying higher prices AND waiting on hold for an hour before I can talk up a person, yeah I'd rather deal with an AI that can actually help rather wait for a human "just because".