8 hours ago
https://status.proton.me/incidents/kzklhrdg6hxp for this particular incident.
8 hours ago
I am curious how you found that URL? There is no link to it on their general status page.
8 hours ago
Found it. Click on "Global Outage" In the orange top bar. Hard to find when there are three different colors for hyperlinks on one page.
8 hours ago
Why does a cooling failure in one datacenter brick the entire ecosystem? Reliability 101 to have redundancy here I'd think...
8 hours ago
> We are currently in the process of shifting traffic to our backups sites
Manually?!
8 hours ago
I guess multiple datacenter hosting and automatic switch over should be the resulting solution of this incident
8 hours ago
click the words "global outage" on the main status page
8 hours ago
I have to admit, this one has pissed me right off. I build systems that survive datacentre failures all the fucking time, it's inexcusable that a single site going dark removes access to something I pay like 200 euro a year for.
8 hours ago
guess it's the same ol' reliability doesn't get prioritized until something like this happens story
7 hours ago
Back online for me ~2 hours later. Jesus.
7 hours ago
Just for anecdata: I'm using simplelogin to alias my emails and I can see there is a 20ish minute window between when Simplelogin receives an email, to when it finally shows up in my Proton inbox. Normally it's an inconsequential delay.
Not sure if that indicates how much of a backlog of emails Proton has because of this outage, or if the DR infra is just that much slower?
9 hours ago
I can't access anything right now. Blocked from my files in Proton Drive. No emails. Nothing. Can't work at all.
9 hours ago
UPDATE: "We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites."
9 hours ago
Interesting, we just had a major outage with NameCheap by cause of cooling failures. Hmmmm... make you think.
9 hours ago
9 hours ago
How is it the browser extension doesn't have a local cache? It seems like basic functionality. I'm having to copy passwords by hand from the mobile app, which does have a local cache.
Anyway, it's a good reminder: self-host all the things!
8 hours ago
Mine does. I am able to login to the browser extension with my password and see all my passwords. I think there was a setting to enable local caching somewhere.
4 hours ago
It does have a local cache. It's a setting by the way called "Pass offline mode - enabled."
And it's enabled by default.
9 hours ago
Last thing I saw before my Proton Mail stopped responding was the "how are we doing?" survey modal, which I dismissed because I just wanted to get to my email.
Hope it's nothing too bad.
9 hours ago
> Proton Pass
>> Browser Extensions: Major Outage
A nice reminder to keep passwords offline.
9 hours ago
Don't they keep a local copy like Bitwarden does?
4 hours ago
They do.
In the web browser extension it's a setting called "Pass offline mode", and it's enabled by default.
9 hours ago
who knows? https://i.imgur.com/PwobLhW.png
(IDK if there's a more accessible alternative to imgur now)
9 hours ago
Mobile app seems to work, browser app doesn't seem to work at all.
an hour ago
I’m paying for Proton enterprise and it is not demonstrating any value over the major providers as of late.
9 hours ago
9 hours ago
8 hours ago
Still down
9 hours ago
Just as I was trying to get a 2fa email for a time-critical payment...
