The incident is somewhat embarrassing for what appears to be a hosting provider. And the article is clearly written with a LLM. From a PR perspective that’s a peculiar combination. A bit more empathy and a human touch would probably have been a good move. Accidents and outages do happen, but reading the LLM article makes me feel like no one cares about what happened.

Very obviously LLM written.

As to the extremely lengthy content of the page itself, the absence of the server should have been noticed by even the most rudimentary librenms or opennms type monitoring and alerting system. Alert went to one person by email? Uhhhh....

Clearly LLM written, and describing a design intended for a minimum of 6 servers that was running on 4. They don't say either way, but it seems possible to me that they might happen to write 3 chunks to a single machine and lose data on a one-machine failure

The title alone is already enough red flags that it is LLM-assisted, and lord was it a valid red flag.