Framework responds to complaints that BIOS update bricks Ryzen 7040 laptops

2 pointsposted 11 hours ago
by starkparker

1 Comments

starkparker

11 hours ago

Previously: Fixing a bricked Framework laptop, jp_sc, 1 day ago, 419 points, https://news.ycombinator.com/item?id=49345220

The story in that link is also linked to from this Ars story:

> After the most recent BIOS update, some users reported that Framework support told them they needed a new motherboard, but Framework wouldn’t provide it for free because the customer was past warranty.

> Framework’s statement to Ars says:

> > … in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable.

> Framework is also introducing a “Crisis Recovery Mode” BIOS functionality to enable a path for failed updates to be directly recoverable.