hmmm, where do I start?

> “I just have not heard a single person outside of the tech community talk about an agent that they use,”

Do non techies use programming languages or frameworks? do they design systems for their own use? They just use it without knowing. This is similar to "No one out of the automobile design industry talk about engine design"

And what about using the word "Normal" to describe non techies? so technical people are "not normal".