JohnFen
3 hours ago
> Toast is toying with adding transcription software to the hand-held gadgets that waiters use to record orders and take payments, so that they can keep buttering up customers with fewer distractions. She thinks cameras around the dining room could help alert workers to customers’ needs. Automated records and face recognition might allow front-of-house staff to offer regulars their favourite table or drink as soon as they enter.
This sort of thing would be a very quick way to ensure that I never return to the restaurant again.
Dining out is a luxury thing, particularly these days where they're usually overpriced. The last thing I want as part of the experience is to be watched, dissected, and analyzed -- particularly by tech companies. It's already more than bad enough with restaurants that only provide a menu and the ability to order online or through an app.
I want to be able to relax and enjoy the experience instead.
r2sk5t
2 hours ago
We may be in the minority. I can see the mass market viewing it as a feature.