john_strinlai
7 hours ago
>No “vulnerabilities” in Tailscale were found or exploited, and that might make it even more uncomfortable for us. [...] But, we're a security tool. Their intrusion is our intrusion, and it's our job to take it seriously.
im a happy customer of tailscale, so i am obviously biased, but i have a lot of respect for this. they could have just stayed quiet and i dont think anyone would have bat an eye.
sandeepkd
an hour ago
Agreed its a tool, and it does not looks like any vulnerability was exploited on their end. However part of the blog is confusing to me. Long lived keys vs short lived have their own space in discussion, there are use cases, pros & and cons for the same. However it is not very clear how a short lived credential would have prevented the exploit in this case?
behnamoh
7 hours ago
Tailscale as a company reminds me of Valve and other good old tech-oriented people that I can "trust" that they know what they're doing. I'm a happy customer too and I hope they retain the essence of what distinguishes Tailscale.
darkteflon
3 hours ago
For me, the calculus is simply: “there’s no way I could do this better than Tailscale”.
tshaddox
3 hours ago
That's true, but for some things I require a bar much higher than "at least as good as I could do."
smb06
7 hours ago
Glad to see companies owning responsibility and putting out a message without corporate PR spin
DC-3
6 hours ago
If you can't see the spin on corporate messaging it means it's working (and consequently, to stretch the metaphor, your wicket is in danger).
senordevnyc
28 minutes ago
This seems unfalsifiable :)
sneak
an hour ago
“How can we make this thing, that has nothing to do with us, about us and how good we are?”
(top story on HN)
I get it, Tailscale is great and all, but, are we being serious right now?
petesergeant
6 hours ago
This article is just an ad / public-service-announcement for various paid Tailscale features, though?
packetslave
6 hours ago
And you're under the impression that the purpose of a company blog is WHAT, exactly?
cortesoft
2 hours ago
I don't think anyone is faulting Tailscale for using their blog to advertise, and no one is faulting Tailscale for how they handled this situation in general, or their response to it.
The issue is acting like their response is 'brave' in anyway, or altruistic. It can be considered admirable only to the extent any company doing a good job running its business can be.
This is a good, smart response to what happened. They are approaching this incident as a way to improve their product and offer a better service to their customers. That is good, and it is fine to reward them with your business in response. There is nothing wrong with making good business decisions, but it isn't something that we need to unduly respect.
MostlyStable
5 hours ago
I have recently noticed that the words "ad" or "marketing" have become, in and of themselves, with no additional information or context, slurs or dismissals.
I understand why. The modern internet has turned advertising into a morass of constant bombardment and the only sane response is to block as much as possible and ignore as much else as possible.
But it's unfortunate because, in some sense, ever single thing that a company every says that is not legally mandated in some way is a form of advertising.
And in many cases, that "advertising" contains true, useful information that can be helpful.
What is important isn't whether or not something is an "ad", but instead, whether or not it contains true information that is helpful in some way.
Many ads don't reach this bar. They are either misleading, straight up lying, or information that is almost completely useless.
But when I'm searching for a particular product, about the only source of information at all is some form of advertising, and I almost always find at least some amount of it to be helpful in making a product decision.
Ads are more often than not polluting to the informational ecosystem, but that's not because they are ads.
inigyou
4 hours ago
It's because they are spam. However, this company blog post is an ad that is not spam.
petesergeant
5 hours ago
The person I'm replying to says they deserve "a lot of respect for this"
john_strinlai
5 hours ago
i said i have a lot of respect for this. whether you do or not is up to you.
anything a company writes is an advertisement by the nature of being written by a company. i dont think that means anything a company writes is bad by default. there are many corporate blogs i enjoy reading, or learn from, etc., despite the fact that they are all technically advertisements.
in this case, tailscale is setting a higher expectation for themselves when no one asked for it. i find that respectable.
hatthew
4 hours ago
> tailscale is setting a higher expectation for themselves
What exactly is the higher expectation? As someone with little expertise and no stake in any of this, the blog reads as "our products are great and could have solved this problem if they were being used correctly, so it's not our fault" with a few vague proclamations about how they will improve their UX. This isn't at all a bad thing, it just isn't very notable in my opinion.
john_strinlai
4 hours ago
>What exactly is the higher expectation?
better defaults, better documentation, better UX, and "But, we didn't stop it. Next time, we will." are all commitments that they didn't need to make, but now they need to follow through with or lose face.
>it just isn't very notable in my opinion.
i agree that this seems to be getting way more attention than i would have expected.
johnbarron
4 hours ago
Tailscale is responsible for designing a system whose convenient defaults allowed a stolen credential to have a very large blast radius. A marketing blog is not changing that.