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Ask HN: How to get in touch with Paddle (MoR)

6 pointsposted 11 hours ago

Item id: 49033604

5 Comments

shinryuu

2 hours ago

Even if your linkedin network doesn't get you there, it's still possible to connect to people at paddle. https://www.linkedin.com/company/paddle/people/

Have you tried that? When connecting it's possible to leave a short note. There are a few with a support title, some account managers, and there's always the CEO themselves.

Yes, I was so close to signing up for a pro account to get some inmail credits to be able to write someone directly, but then I decided to try writing here first lest I be stuck in a pit of dark patterns trying to cancel my subscription. I would however have been my next step.

shinryuu

an hour ago

No pro account needed (as far as I know). I've made connections without that.

0xCE0

7 hours ago

The payment system is so critical to businesses that it should be forbidden to use AI for support issues. Besides payment systems are so niche/special, that there shouldn't be any "unnecessary" questions by customers (same kind criticality of function/communication as with accountant). Hope you get answer.

probst

2 hours ago

I finally heard back! Thank you! I think this thread might have helped!

And I totally agree with your thoughts on the criticality and inadequacy of AI replies in such a context! Lack of answers was holding a months worth of income hostage with no real recourse for us other than trying to be loud online. Kind of sad.

Looking at alternative merchant of records now to buy us some optionality.