Back when "AI" meant a midget hiding inside a supposed chess-playing machine, elected politicians had a technology called "actually care about the voters and their feelings" to do this.

The human organization needed to implement that well at scale was far more laborious than AI - but just like a well-staffed "live human customer service" department, it generated a lot of loyalty.

Sure, AI can be vastly faster and cheaper. But as the article points out, it can also quickly go wrong, even if the folks running it are well-intentioned.