My MacBook keyboard is broken and it's insanely expensive to fix

125 pointsposted 11 hours ago
by TobiasBerg

141 Comments

MostlyStable

9 hours ago

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future.

No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either.

One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc. These quality features are, in part, achieved by the same choices that make it hard to repair. Ease of repair and "build quality", are to some degree (although not entirely) tradeoffs against each other.

I say this as a framework owner who would never buy something as irreparable as a macbook. Regulation is not the answer here.

Gigachad

8 hours ago

Decades of HN users finger wagging and suggesting FOSS hardware has progressed society nowhere. 12 months from EU mandatory replaceable batteries and products across the industry are being redesigned with repairability, usb-c, and user friendly designs.

It’s time to accept regulation actually does work when you have a competent government.

RajT88

8 hours ago

Indeed, government regulation is decried mostly because of all the cases where it got polluted by special interests, instead of following the interests of general consumers.

This is how you end up turning a chunk of your food supply into fuel to subsidize crops which aren't all that good at being distilled into fuel in the first place...

Gigachad

5 hours ago

This is mostly because Americans keep electing total morons.

RajT88

5 hours ago

I would actually suggest this is symptomatic of the real problem: money in politics.

Elected officials (and some appointed, like SCOTUS) keep changing laws and precedents to allow more and more money in politics. They can't quit all that dark money - without a lot of funding, you don't get elected. Usually the best funded candidate wins.

There was an anonymous oped from a congressman some years back which bemoaned the reality - that 60% of their time was dedicated to meeting with donors for reelection campaigns instead of working on real problems.

nine_k

5 hours ago

Not that most other nations do dramatically better, alas.

BoorishBears

7 hours ago

That's a great example of their point, all I got was a mechanically inferior connector (putting the most important piece of the female connector on a floating sliver of plastic was a choice) and the cable hell attached to USB C.

If USB C had been so important to me I wouldn't have bought iPhones all those years.

Gigachad

5 hours ago

Apple was on the design committee for USB-C, they also failed to make lightning an industry standard after 10+ years. The EU didn't design the connector, they just required the industry pick a design, and USB-C is what Apple and the rest designed.

crimsontech

5 hours ago

I have tried to explain this so many times to people. You could just scrape out the lint from the lighting port with a tooth pick. The fragile part was the easily replaceable cable. Now the fragile part is in the iPhone itself.

kalleboo

an hour ago

Lightning had the contact springs in the phone, USB-C has the contact springs on the cable. This is the part that wears out, and USB-C moving to the cable is an improvement.

Throughout its life, Lightning suffered from "black pin plague" where when springs in the port wore out, the power pin would start arcing. Now you have a cable with poor connectivity on the power pin, and you use this cable in another Apple device and it starts arcing on that device as well, causing that device to start transmitting this disease. It was a terrible design and USB-C does not have it.

https://ioshacker.com/iphone/why-the-fourth-pin-on-your-ligh...

bigyabai

43 minutes ago

If Lightning is so important to you then you can still use Lightning-based iPhones. Nobody took away the hardware they sold you, they just mandated that the new ones adopt a common standard.

wvenable

9 hours ago

> No, this is a bad solution.

You didn't say why this is a bad solution. The government mandates that cars get safer every year and fatalities are down 78% from the 1960s. Whenever government regulates things to benefit people, people tend to benefit.

> One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc.

It seems like the Macbook Neo has a lot of those properties as well for a very inexpensive device that is extremely easy to repair.

bloppe

9 hours ago

Car safety is a bad counterexample because the risk is otherwise often externalized i.e. your car can easily hurt a total stranger whereas the consequences of your choice in laptop are strictly personal. And as GP stated, regulating this sort of thing would definitely force a particular trade-off on everyone. A lot of people would be pissed to have MacBooks with worse "build quality" even if they were more reparable. Having a choice is better.

wvenable

9 hours ago

I disagree. The lack of repairability has external costs not born by the purchaser or the manufacturer -- more toxic trash unnecessarily added to the environment.

Forcing a particular trade-off on everyone is entirely the point. It's the point of car safety, it's also the point of minimum warranties, electrical emission regulations, safety standards, etc.

VogonPoetry

8 hours ago

Does this also mean only using "standard" parts? Or does the manufacturer have to over-produce the parts for, lets say 7 years, and then warehouse and ship those parts, probably multiple times. Or keep a low rate production line running for 7 years? What happens to the parts that don't get used? Are they scrapped?

That "what if" cost is going to be built into the cost of the laptop. Repairability doesn't always keep the cost low. The purchaser will definitely have to foot the cost otherwise it isn't sustainable.

wvenable

8 hours ago

Repairability definitely doesn't keep the costs low. If it was cheaper and easier, it wouldn't have to be regulated. As for supply chain management, companies that get that equation correct are going to benefit. Which is exactly how it should be.

We define the rules of the game and companies that can best implement those rules will succeed. That is capitalism.

Gigachad

5 hours ago

It won’t self resolve because consumers don’t fully factor in every detail while buying, and they often don’t get such granular choice anyway.

It’s easier and more profitable for companies to make a product that catastrophically fails around about when the new model is out. So that’s what they do. Until just now when the EU is reeling them back in line.

gambiting

9 hours ago

>> your car can easily hurt a total stranger whereas the consequences of your choice in laptop are strictly personal.

You know that safety for pedestrians is also a very tightly regulated car safety category, right? Obviously, there's not much that can be done if you get hit by a car going 70mph, but the fact that most people should survive a 30mph impact with a modern car is mostly thanks to regulations requiring crumple zones specifically designed to protect pedestrians in a collision. And yeah, there are huge trade offs - I imagine people would generally prefer a car that doesn't need incredibly expensive repairs after a minor collision because everything at the front just crumpled, but then they would be guaranteed to cut off legs of any person hit - it's a trade off.

internet2000

9 hours ago

> It seems like the Macbook Neo has a lot of those properties as well for a very inexpensive device that is extremely easy to repair.

It's slightly worse, slightly more flex, thicker and heavier vs an Air in spite of having a smaller battery and more empty space. It's all trade offs.

If you want repairable, please buy a Framework or Lenovo. Backseat industrial designing through legislation is not the answer.

wvenable

9 hours ago

> Backseat industrial designing through legislation is not the answer.

Again, why not? It's not mandating design, just minimal standards for repairability that should be obvious. If Framework and Lenovo can do it and Apple can do it on a $600 laptop, why can't everyone do it?

leetbulb

6 hours ago

Agreed.

> why can't everyone do it

What everyone is missing: Because other manufactures do not have to; the profit margins are too good to give a shit, and they allow some pretty fierce competition within the target demographic:

<soapbox>

Sadly, the general public still just wants the cheapest option to consume their bullshit content, even if it needs to be replaced a year from now after their cat walks on it and causes critical damage.

The MacBook Neo is brilliant in that Apple takes a share of this market with a premium and affordable product that is basically just their previous generation phone, with the expensive bits likely sourced from their exchange program or surplus supply. Products that at some point the same people would've loved to have, but couldn't afford. Now repurposed with a larger screen, sporting the envied Apple logo, at an affordable price, and targeting that same demographic as the hot new thing, just one generation later.

I have a feeling we'll see this pattern continue, and it's genius. Minimizing waste, maximizing profits, and giving the consumers what they want, while maintaining a gap between low-end and high-end -- people that spend $$$$ still want to feel special, of course.

Don't get me wrong, the Neo is great, especially for us hackers, but it is absolutely not meant for us in any way. What is in our favor: it does, at the very least, raise the bar for these other manufactures that product absolute garbage.

</soapbox>

Someone needs to be a reference as to what is feasible in order for a standard to be established. Apple, Framework, and I guess Lenovo are the ones doing this these days. RIP the others.

free_bip

9 hours ago

Oh no, my laptop is 2mm thicker than a different laptop. Won't someone think of the 2mm?

VogonPoetry

8 hours ago

That 2mm uses at least (2*335 + 2*235) * 2mm * 1mm = 2,280 mm^3 more material for the case. (a wall thickness of 1mm)

stavros

8 hours ago

I don't understand your math. The 1mm (the wall) was there already, so why is it being counted here? Plus, multiplying by 1 doesn't do anything? Also, the 2mm extra won't be solid plastic (they'll be solid air, since that's why we're adding the extra thickness, for the room.

If anything, the extra material for the case would be the perimeter length times the perimeter wall width times the height.

Arcuru

7 hours ago

> If anything, the extra material for the case would be the perimeter length times the perimeter wall width times the height

That's what they did?

Perimeter length = 2*335mm + 2*235mm

Wall height diff = 2mm

Wall width = 1mm

(2*335 + 2*235) * 2mm * 1mm = 2,280 mm^3

stavros

7 hours ago

Ah, thanks, I think what happened was that the asterisks were turned into italics and confused me. I think the message was edited to clarify.

VogonPoetry

6 hours ago

The post was fixed about 30 seconds after making it - due to the *s being interpreted as italics. It is a shame there isn't a preview button when composing posts.

stavros

6 hours ago

Or just more sane markdown handling :/

jdpedrie

8 hours ago

> The government mandates that cars get safer every year and fatalities are down 78% from the 1960s. Whenever government regulates things to benefit people, people tend to benefit.

On some metrics. On affordability, new cars are considerably more expensive. Whether that's a worthwhile tradeoff is beside the point. The GP's point is that there's no free lunch, and your example doesn't address that.

wvenable

8 hours ago

I never said the lunch was free only that it should be nutritious.

dingaling

24 minutes ago

Amd for the diner, new cars are much less nutritious due to the regulation. They're like some sort of bland protein-shake lunch.

an0malous

7 hours ago

> You didn't say why this is a bad solution.

The fear is that regulations ossify industries and that's why heavily regulated industries like healthcare, education, and transportation have seen basically no innovation in 50 years. If you mandate that all electronic devices must have USB-C cables, how can anyone invent something better than a USB-C cable? And for what, so people don't have to have multiple cables? That's not even in the top 100 problems that a government body as large as the EU should be concerned about.

> Whenever government regulates things to benefit people, people tend to benefit.

Healthcare, education, transportation, and housing would all be counterexamples depending on how you want to frame "benefit."

> It seems like the Macbook Neo has a lot of those properties as well for a very inexpensive device that is extremely easy to repair.

This is counter to your point, no one regulated that Apple make the MacBook Neo easy to repair. Apple is incentivized to follow the market.

Tade0

7 hours ago

> If you mandate that all electronic devices must have USB-C cables, how can anyone invent something better than a USB-C cable?

That already happened with Micro USB. The EU initially mandated that manufacturers agree on a standard socket, because the absolute zoo of charging ports back then was counter-productive and only generated e-waste. Ultimately they agreed to use Micro USB, but obviously that's not what's used today.

These regulations are not just dumped on the manufacturers - there's a period of consultation and a grace period to implement them. If something actually better came up, you'd eventually see it mandated.

flir

7 hours ago

Healthcare? Maybe you distinguish that from medicine somehow, but I'd rather have [literally any disease] today than fifty years ago.

pvtmert

8 hours ago

Here is the thing, replacing something may be hard or easy. But getting the parts (which are already produced and available for the manufacturers for their "added value" repairs) should be as easy as how they are getting them too.

Not to mention manuals/instructions. Regulation discussed here is about these too.

Also as consumer, I would argue the marketing done by apple is just scammy. They keep praising how much carbon saved or sustainable new machines are. But in fact, a minor issue becomes a massive electronic dump.

I also like Macs, I own several of them. Repaired a few. Mostly replacing batteries and keyboards. For example 2014 Macbook Air had a normal battery, no sticky business. Meanwhile 2020-2025 MacBook Air has sticky stuff, making repairs harder.

The best part is, 2014 macbook air has 54 Watt/hr battery, 2020-2025 models are 53 watts/hour. The lasting battery gains are coming from Apple silicon efficiency as well as modern BMS.

Simply put, regulation is the answer. Apple makes it difficult because they can, and also because it creates revenue. Of repairability was the source of income, you would see 10/10 repairable macbooks with no (significant) tradeoffs. (ie. it could be a few grams heavier for added screws)

jclardy

8 hours ago

Interestingly, Apple's newest and cheapest laptop (the Neo) is super repairable. And even the keyboard is finally replaceable without having to replace the entire top case. Hopefully the trend is continued in the next redesigns of the Air and Pro which are due soon.

Gigachad

5 hours ago

Next year all consumer devices are required to have user replaceable batteries in the EU. Apple has noticeably been making massive design changes on many products to get closer in line with these laws.

radley

9 hours ago

> If you want a repairable machine, buy one. They exist. Others have already mentioned Framework

But that means Windows or Linux, not macOS. There's serious trade-offs that you're dismissing because you personally don't need macOS, but that's not the case for everyone.

#hn-bingo

ThePowerOfFuet

9 hours ago

macOS has slid a long way down the quality ladder over the past ten years.

AussieWog93

8 hours ago

In what way? Tahoe's UI SNAFU aside, it seems like it's basically just a more polished version of the older macOS versions from a decade ago.

vintagedave

8 hours ago

I run into bugs every day. It wakes, and has a black screen not wallpaper. Change spaces and the focus is wrong for half a second. Login screen is a pain because it collapses all users together. Notifications don’t scroll if they stop scrolling when the cursor is over a gap between them. Something on the system constantly eats disk space, and I think it’s the system updates. If I dock two apps in one space, sometimes one is black. If I zoom out to the Spaces overview it shows fine in the preview though. In the Terminal if I close a tab it can focus an entirely different window.

I could go on for hours. It’s a buggy mess these days and I miss Lion and Snow Leopard desperately.

nine_k

8 hours ago

Unless these problems only started after an upgrade to Tahoe, I would strongly suspect defective hardware in your case.

jorvi

8 hours ago

For all its faults I do still like modern macOS, but it is a far cry from the beauty that was Mac OS X 10.6.8 (Snow Leopard).

radley

4 hours ago

Oh, I completely agree. But they can get away with it because we depend on the platform more than the individual apps.

And yes, Tahoe is shiny hot garbage piled on top of so much broken software, just to push an effect trick. I'm not sure how I feel developing with SwiftUI when Apple clearly can't make it work for their own apps.

lucasfin000

9 hours ago

The "just buy another one" argument only works if the alternatives are even comparable. For a lot of people, macOS is a hard requirement and not a preference, so telling them just to buy a framework that runs Linux ignores that entirely. Right to repair regulation doesn't force Apple to make a worse product it just requires that the parts and repair information are available.

danpalmer

8 hours ago

> If you want a repairable machine, buy one.... Framework

Sure, but Framework doesn't run the OS I want, doesn't run the chip I want, doesn't quite meet the form factor I want. It's not an effective market because I can't pick and choose.

The problem here is vertical integration. If you want anything from Apple you have to buy everything from Apple.

And the answer to that is: regulation.

Esophagus4

4 hours ago

Being an effective market doesn’t mean you get everything you want.

You’re actually saying: “I want Apple’s software, and I want certain chips, and I want a certain form factor. And if Apple won’t build what I want, I will pass a law to make them build it for me!”

Come on man. You will make tradeoffs either way. The answer isn’t: force a company to build what I want them to build.

danpalmer

3 hours ago

Well another version of it is: I want to be able to talk to my family, but I don't want to buy an iPhone. The EU rightly regulated that any chat network big enough must open their doors to different platforms. Or I don't want to buy Microsoft Office for my employees but I want to be able to do business with those who do, and thankfully we have relatively open document formats now.

The chips argument is contrived, the OS argument less so, but it's all just network effects at some level, and it's important for competition and effective markets that we prevent the largest networks from locking people in and forcing them to make a lot of other unrelated decisions.

GreenVulpine

7 hours ago

No. This is a bad solution. You can't blame consumers for not making the right choice when there's a sea of irreparable junk and a few niche repairable options on the market. Reparability should be the default expectation.

tencentshill

3 hours ago

The Macbook Neo is just as high-quality as any other Apple product. Apple has some of the most brilliant engineers in the industry, they can absolutely design a repairable device to their own standards.

throw939484999

8 hours ago

Goverment regulates everything including cow farts!

Apple can keep their unrepairable macbook. Butc should not be marketed as "green product". It should pay extra as ICE cars, be excluded from educational markets, public institutions etc...

socalgal2

7 hours ago

100% agree. If you don’t like that Apple products are expensive to repair, don’t buy them or suck it up

I came to terms with it, mostly. I buy AppleCare. I’ve had my screen on my M1 Mac replaced twice.

I agree with the sentiment tho. I had the rubber foot come off the bottom of a MacBook Pro, Apple wanted $350 to replace that $1 part. I found other solutions

Esophagus4

4 hours ago

> If you don’t like that Apple products are expensive to repair, don’t buy them or suck it up

Yea exactly. This is why I switched from Apple to Framework.

I like MacOS better than Linux, but it was worth the hardware trade off for me.

ActorNightly

40 minutes ago

>One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc. These quality features are, in part, achieved by the same choices that make it hard to repair.

Lol what.

Nothing about apple design is a sacrifice to repairability. The only reason they make it hard to repair is because when your Mac breaks, you go buy another one. Can't afford it? Then you are not "classy" enough to own a Mac.

I swear, there must be some epidemic where Mac fans are losing their marbles even more so today.

mrtksn

9 hours ago

What if the repairable ones crunch the numbers and find out that Apple got the right idea from business standpoint and the only reason they can't do the same is that their laptops or their brand is not as good? It will mean that if they actually end up making a product that people want that product will not be easy to repair as well.

Fire-Dragon-DoL

3 hours ago

Yeah we can keep saying that, but thanks to the EU we have everybody with shared chargers. Thanks to the EU, the nintendo switch has a replaceable battery. Thanks to the EU, we have USB-C on iPhone.

I'm sorry but your argument conflicts with reality at this point: regulation works better for expectations on hardware.

henry2023

7 hours ago

you seem to assume that markets regulate themselves. This is a common fallacy. Good regulation is fundamental in any working society.

ajkjk

8 hours ago

well it's a good solution in the sense that it would solve the problem and it would be great for all of us.

kakacik

8 hours ago

What a wildly incorrect comment. You realize its perfectly feasible and fully within apple engineers powers to design trivially repairable notebook (or any other device) while not losing any of those qualities you mention (which are easy to find in expensive competition too)? Don't make those extremely well paid engineers incompetent just because it suits your argument.

But vendor lockin mandated by management is way more powerful than powers of engineers, apple ain't immune to this since its accountants and lawyers running the company.

I'll give it a benefit of a doubt and won't claim its a PR comment and just a uncritical fanboy one, but its pretty close.

bonyt

9 hours ago

I replaced the keyboard MacBook Air M1 keyboard with a $20 model from Amazon and it's been going strong for a full year. I had spilled ginger ale on the original.

The board is riveted in, but there are enough screws to hold the replacement in place. Removing the board is a shockingly violent process, but it worked for me.

Keyboard: https://www.amazon.com/dp/B0CQBVMM3X (price has gone up).

Video of rivets breaking: https://i.tonybox.net/9f2083b218d5.mp4 (you can see I missed a screw and slightly cut my hand here too).

TobiasBerg

9 hours ago

Thanks for posting, I might attempt this if I feel brave enough one day! Mind if I link to this from the post? Could help someone in the future

bonyt

9 hours ago

Sure - of course! Hope it can be helpful.

x0x0

8 hours ago

wow, you are not underplaying the force needed. You can hear the rivets going.

relium

9 hours ago

My MacBook Pro M1 keyboard broke too and Apple wanted $900 to replace it. I bought a $30 replacement on Amazon and started replacing it myself. Unfortunately the repair was a bit too complicated for me, but luckily one of my co-workers had more patience and replaced it for some beer.

This video is a good overview: https://www.youtube.com/watch?v=pGmMpEEP5ls

Gigachad

5 hours ago

Thankfully the m1 was the last of the evil design era for Macs. Modern ones are significantly better. The neo being the best, able to be fully disassembled with a screw driver in a few minutes

mattbillenstein

10 hours ago

Framework Laptop + some form of Linux - MacOS keeps getting worse and the hardware exceeding hard and expensive to repair.

zapnuk

9 hours ago

Framework Laptop is more expensive than a Macbook Air with all around worse hardware. For a framework 13 I'd have to pay 1900€ with a 16GB setup. For 1450 I get a MBA with 24GB ram. Similar with a dell or lenovo who get smoked in performance comparisons.

It might still be worth it for those who hugely value open source and repairability but as for value I think its save to say that Apple is currently in a league of their own. Even if the altest os update is a flop.

Also, the Macbook has improved repairability. While its still not great its better than a few years ago.

ChuckMcM

9 hours ago

> Framework Laptop is more expensive than a Macbook Air with all around worse hardware.

Is it though? I'd agree the hardware is less capable but if your Macbook anything is really just one 'top case' repair away from being more expensive. RAM failure is 'motherboard replace', the display? it is similarly expensive to replace.

So I would agree that it is more expensive to purchase a Framework laptop than a Macbook laptop, but also feel it is more expensive to own a Macbook laptop than a Framework laptop. Also I just replaced the screen on my FW13 not because it was broken but because they have one with 4x the pixels on it now. That's not something I could have done with the Macbook.

wat10000

9 hours ago

What is the probability of those things failing during the time you have the MacBook? I've had Apple portables since they were called PowerBooks and the only problem I've had that wasn't caused by violence was a battery swelling, and that cost me something like $120 to replace, not a big deal. If you add 5% to the price, that's probably about your expected cost for repairs or premature replacements if you don't have a habit of damaging your equipment.

If'd rather not take a low risk of a big repair/replacement bill and you don't mind helping Big Fruit make a bit more of a profit, you can pay them $50-150/year (depending on model) to take that risk. Multiply that by the number of years you expect to own the device to come up with a "real" cost including repairs/replacements.

ChuckMcM

9 hours ago

> What is the probability of those things failing during the time you have the MacBook?

and

> ... you can pay them $50-150/year (depending on model) to take that risk.

These things are related, Apple knows what the failure rate in the field for their hardware is, and they "price in" that failure rate into their AppleCare costs. On my iPad pro, that's $90/year.

That said, it is entirely a 'bet' on your part as to whether or not you're in a position to cover costs of repair/replacement in the event of damage. That depends on a lots of factors and includes how much you can tolerate not having the equipment for a while, Etc.

stavros

8 hours ago

My Framework 13 is a bit long in the tooth. I can pay 529 EUR to get a new mainboard and keep the same case/battery/speakers/camera/keyboard/mouse/screen/etc. Or, I can replace the keyboard for 32 EUR.

It's not just repairs, to upgrade a Mac you have to throw away all that perfectly working hardware just to get a new mainboard.

gertop

4 hours ago

> I can pay 529 EUR to get a new mainboard and keep the same case/battery/speakers/camera/keyboard/mouse/screen/etc.

Or you can spend 50 euros more and get an entire new laptop that is not only much more powerful than your old framework but is almost as repairable: the neo.

At some point your argument begins to work against you, you should just have talked about the keyword repair being cheap. Not how you can get a new motherboard for "only" 530 euros.

Esophagus4

4 hours ago

The downside of an Apple is generally you can’t improve the hardware by replacing it piecemeal as new hardware comes out.

That was my goal buying a Framework… to get to refresh hardware regularly as better stuff came out rather than waiting 10 years to buy a new laptop.

Will it work that way in reality? No idea, but I thought it was at least interesting enough to take a gamble.

mittensc

9 hours ago

I can configure a 1400E framework 13 with a bring-my-own ssd + linux.

I can drop it down to 1050E without the ram if i take ram from my older laptop.

Upgrading or fixing this is very easy. RAM/SSD i can take with me over multiple generations of a laptop.

I can't do that on a macbook, if anything breaks there (screen, ssd, ram, keyboard, battery bulging...) I might as well buy another.

Then there's the issue of macos... you're stuck with it, if you don't like it, it's a dealbreaker.

There's also issue of waste... I can make a router/firewall from an old framework mobo. I can't do that with a macbook.

bigyabai

9 hours ago

It's not just Tahoe; macOS is simply insufferable for many users. You can pitch Apple Silicon to gamers, warship captains or datacenter users, but they won't care when the dust settles. It's a device for people that want a Mac, and if you want a PC, server or homelab then you gotta get different hardware. It's entirely a software limitation, imposed by Apple.

I don't value open source or repairability that much. I just want to develop server software, and on macOS I always end up with the same janky VM-based workflow I suffer through on Windows. On the desktop I have no reason to waste my time with macOS, and I don't use a laptop often enough to justify reincorporating macOS into my life.

cyanydeez

10 hours ago

If they would have sprung for the AMD395+ in the latop @ 128GB, you'd have a fair comparison for AI compute.

0xedd

9 hours ago

HP Zbook G1a 14. OEM Linux support.

KnuthIsGod

10 hours ago

My first computer was a Mac Plus.

I got to experience Apple's customer hostile practices.

Many years ago l decided never to buy an Apple product again.

justinator

9 hours ago

AppleCare is honestly a great deal, especially for laptops. M1 Macbook Pros from 2020 are humming along just fine for regular people who see no reason to upgrade.

The future is now, old man.

AussieWog93

8 hours ago

I just looked up Apple Care. Costs $449 AUD (~$300 USD) for 3 years of coverage on a MacBook Pro.

A quick search shows that it's ~$500-$600 to fix the screen if it does break; I didn't bother looking up the keyboard but I'd assume it's much, much less.

So basically, on the off chance that your MacBook does shit the bed in the most expensive way, you save ~$150 or so? But in the almost-certain case that your Macbook is fine, you're down $450?

That is not a great deal at all, haha!

tim-tday

9 hours ago

Bought AppleCare for my AirPods. Never again.

phil21

9 hours ago

AppleCare is leaps and bounds better than any other insurance you can buy for mobile or laptops.

For accessories I don’t see the point, those are effectively disposable wear items.

Ironically a large part of deciding to migrate to an iPhone from android was final frustrations with even Google purchased devices under warranty coupled with hardware quality requiring repairs. My wife’s experience with AppleCare won me over.

If nothing else it’s first party insurance. I will never purchase device insurance offered via a third party ever again. Either its first party so I’m dealing with the place I bought it or nothing at all.

Gigachad

5 hours ago

Insurance for things you can afford to replace never makes sense anyway. The expected cost of insurance will always exceed the expected cost of replacement in the long run.

Unless for some reason you know you will be breaking your device much more than the average person.

Insurance is for things that are unlikely to ever happen but would financially ruin you if they did.

echoangle

5 hours ago

> AppleCare is leaps and bounds better than any other insurance you can buy for mobile or laptops.

Which doesn’t tell you a lot because they are pretty bad, too. Being better doesn’t mean it’s a good offer.

bombcar

9 hours ago

AppleCare is only worth it for expensive things with big repair costs; the "repair fee" for AirPods is such a high percentage of the replacement price that it just is not worth it.

radley

9 hours ago

I've never worried about AppleCare for my Apple products, until this year when I signed up for AppleCare One. I bought a few new devices, including the Studio Monitor XDR. For the XDR alone it's worth it, since replacing the screen is a multi-$1k repair.

Tade0

7 hours ago

> I say “stopped working”, but technically it works too well now, it is being pressed constantly, which makes the laptop pretty unusable.

I had this problem in my Framework. I fixed it by... holding the laptop upside down and mashing the offending key for several minutes. Didn't work immediately, but now you wouldn't tell that it was ever broken. I've managed to panic-order (~€80) another keyboard though, so now I have a spare.

For context a laptop keyboard is build like this:

https://www.iqsdirectory.com/articles/membrane-switch/membra...

This problem is caused by the layers sticking together. In the case of the Framework 16 the "d" key sits on top of a foam pad which in turn is placed on top of a heat pipe, so this area gets particularly hot under load. The layers are often made from PET, which starts softening anywhere in the range of 65-87C - so easily within range of a laptop heat pipe.

By mashing the key I was hoping to detach the layers and apparently it worked.

That being said for gaming I use an external keyboard now, because the one built-in is made by an external supplier and I don't think they'll start using a more heat-resistant material anytime soon.

ebbi

10 hours ago

Cautiously optimistic, given the repairability of the MacBook Neo keyboard, that this design will make it to the rest of their laptops when the refreshed designs are released (next year?).

h4kunamata

7 hours ago

No symphaty!!!

Apple has been doing this since forever and people keep buying its hardware.

You cannot replace a screen even if you buy a genuine one because Apple locks hardware ID via firmware, so only they can replace that!

Apple own customer is the reason why Apple does what it does best: You rent your hardware, you don't and never will own an Apple hardware!!

linsomniac

9 hours ago

Does anyone know if this is covered under the Apple Care plans? My 16" M1 MBP keyboard has been no problem, I'm just curious. Not saying that negates the issue.

Unfortunately, AFAICT, these repairability issues are largely due to the move to thinner and lighter laptops. Replacing my MILs Microsoft Surface tablet was a pain in the butt. Had to cut the case open and tape it back together. But that thing was insanely small and light. My MIL liked it because she has a lot of trouble carrying anything very heavy.

vr46

9 hours ago

Yes it is, I had my M! Max keyboard replaced as repairing the individual keycaps didn't work, and then they replaced the entire logic board while they were testing due to finding an error. Total cost was around €1400, to me €0. New bottom case, new battery, new logic board.

mananaysiempre

9 hours ago

Keyboards on MacBook Pros have been riveted since at least 2014. That doesn’t necessarily disprove your argument, but it does move the “thin and light” bar farther back than one would expect from the phrasing.

radley

9 hours ago

Ah, that timeframe is helpful to know. I had to replace the keyboard in my 2012 MBP twice, and was able to do it myself both times.

Since then, I always use keyboard skins.

coldsunrays

8 hours ago

> order a replacement keyboard, take the laptop apart, replace the keyboard and good to go

That’s all it took with my Framework laptop, and I’m very grateful for it. I was in a good place financially when I got it, but now I’m not. I feel a strong sense of relief that if an accident occurs and I need a repair, it won’t set me back too much.

jwlake

10 hours ago

ifixit sells just the keyboards, why doesn't that work?

https://www.ifixit.com/products/macbook-pro-14-a2442-a2779-a...

SkiFire13

9 hours ago

I don't see a replacement guide link on that page, but curiously there's this note:

> The aluminum upper case and installation screws are not included.

I would assume you likely need those too, as the article also mentions.

nerdsniper

9 hours ago

Wouldn’t the screws in your existing generally be reusable for this replacement?

mh-

9 hours ago

Yes, they're not highly torqued or anything. I would reuse them even if it did include new screws.

sleepybrett

9 hours ago

the keyboard in the current macbook pro is RIVETED.

MrDOS

10 hours ago

The article is ten paragraphs (two of which are four words or shorter). The entire sixth paragraph is dedicated to answering that question.

mosselman

9 hours ago

Someone posted a video on how to slam out the rivets with a screwdriver.

mememememememo

10 hours ago

> mapped capslock + J K L I

you need to visit the confessional for that

heelix

8 hours ago

Had a similar experience with the XPS series. Was able to find a keyboard. When taken apart, realized they had used plastic bits, tape, and other things to connect the keyboard to the top lid. Seems they expected one to either be handy with epoxy or buy the combo.

koinedad

7 hours ago

I use right command + HJKL with karabiner and use it way too much, typing on someone else’s keyboard really throws me off but it’s great for my daily usage

hermitcrab

8 hours ago

The trackpad on my 2.5 year old Macbook Air stopped working. Apple wanted over £400 to fix it. Thankfully I found a local guy who did it for a fraction of that. Screw Apple.

tim-tday

9 hours ago

I just had the most horrendous Apple repair experience. In standard warranty with Apple care. Would NOT authorize a mail in repair. Would only authorize walk in to my local shitty Apple authorized third party repair center who were unable / unwilling to reproduce.

Fought with them for weeks. Escalated. They lied and said they were doing a no cost replacement. Had to fight the charge. Then they lost my return.

So much so that I’ve started switching to Linux and de-googled phone. (Switching off of iPhone just to go to google seems like the greater of evils)

The non Apple ecosystem is much more mature than last I checked but still irritating. De googling was my biggest challenge. Getting a viable replacement for Mac OS was the easy part.

crazygringo

9 hours ago

What was the problem? If the local repair center couldn't reproduce it, what was going on?

And what do you mean they lost your return? Like it got delivered and then it was lost? Surely they gave you a working unit at that point?

I've had a bunch of experiences with Apple repair and always always been fast and great. I mean, they're definitely the best service of literally any corporation I've dealt with, by far. Sometimes you get unlucky I guess with a particular rep or something hard to reproduce, but it sounds like you got extremely unlucky? It definitely isn't representative in my experience, not even close.

bitfilped

2 hours ago

Sure it's a giant PITA, but it's not expensive to repair if you do the labor yourself. Parts for macbook are easy to comeby since Apple decentralizes repairs so heavily.

0xbadcafebee

9 hours ago

This is like complaining that BMW maintenance is expensive.

erelong

2 hours ago

Sounds like another (common) Apple L and reason to avoid all Apple products

charcircuit

8 hours ago

It would have been cheaper if the author would have bought AppleCare.

contingencies

9 hours ago

I strongly recommend not buying a Macbook and instead hacking a mini: https://github.com/vk2diy/hackbook-m4-mini ... cheaper and restores control of peripheral selection and replacement. That is to say "such a system will last ~forever instead of ~3 years [when the first major component dies and replacement costs ~70% of a new Apple product]". Particularly with Asahi Linux progressing so quickly. https://asahilinux.org/ Without Asahi Linux I would not buy a Mac in 2026.

I too looked at Framework and like the idea, unfortunately in my case the supply chain was too slow to be tolerable, before even considering the price-performance ratio.

I strongly support the idea that the EU should force vendors to make consumer device repairs cost-effective and available or open source and expose their component interfaces in exchange for the right to sell in Europe. After all, the EU brought us USB-C, so we know regulatory pressure works. Thanks, EU!

BoredPositron

10 hours ago

What MacBook is it? If you don't have the insane butterfly switches single keys are pretty repairable now.

drdirk

10 hours ago

My MacBook Pro M1 keyboard repair costed >700€, this is not a butterfly keyboard. So also new models have an expensive keyboard replacement.

My previous MacBook Pro keyboard was a butterfly keyboard and also broke, but got replaced for free. I don’t feel I am a heavy user as the MacBook Pro is mostly connected to an external keyboard and am pretty annoyed by apples keyboard quality (based on my sample size of 2).

brailsafe

10 hours ago

I think those are just the keycaps, not the switches or the actual board underneath

TacticalCoder

7 hours ago

Apple is disgusting from that standpoint. I have my MacBook Air M1's screen break overnight (the "bendgate"), without any reason, after 13 months. I didn't buy the extended two years warranty. I was one-month off warranty. On a MacBook Air M1 I paid something like 1000 EUR VAT included (don't remember the exact price but in that ballpark), they were asking 700 EUR to fix the screen.

I still just ordered a MacMini M4 (I know the M5 is coming but we've got something like 20 computers at home, including servers, NUCs, laptops, desktop, etc. so I may not mind buying a M5).

Still... Apple, from the bottom of my heart: FUCK YOU.

sleepybrett

9 hours ago

the macbook neo has gone back to a replaceable keyboard. The next line of macbookpros are appenrly getting a new case design. There is hope.

julienreszka

10 hours ago

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future.

if you thing government regulation will help you you are lying to yourself that's not how the world works

Fargren

9 hours ago

Government regulation has mandated USB-C in all devices, which helps me every day. Just to name something in the realm of what the article is about.

DonHopkins

8 hours ago

Chewing on lead paint and reading Ayn Rand is not how to learn how the world works either.

k310

10 hours ago

Go figure. MacBook Neo Is the Most Repairable MacBook in 14 Years [0]

Much as a laptop would suit me, I opted for a mini and a large display.

Come keyboard time, I was ready to spend $$$$$ for an Apple keyboard, but the only backlit ones come on laptops. I'm using a Logitech now, with the option of charging it all the time, else the lights dim themselves to conserve battery.

Yes, I was 19 once. And three times after that. But there we go again, stuff designed for 19 year-olds.

How about this? (image at imgbb.com)

https://i.ibb.co/66RZd3b/mbp16-m3-max-01.jpg (JK)

k310

5 hours ago

Replying to myself because I forgot the reference [0]

I'm happy with the downvotes if they're for the JK laptop keyboard mashup.

Otherwise, pretty much as others have posted. Peripherals otta be peripheral, not welded in place.

I worked around the dilemma.

Twice.

An iPad pro has a keyboard, trackpad and BT mouse.

And I have a doorstop iMac because of a somehow dead display. (repair $$$$$ )

I very much favor separate everything.

Peace.

[0] https://www.ifixit.com/News/116152/macbook-neo-is-the-most-r...

carlosjobim

9 hours ago

Swedes many times have a defeatist attitude towards companies and authorities, and expect that they will never get any help unless they have a right to it (from warranties or such).

The author doesn't mention ever contacting Apple to get his keyboard fixed. Maybe he could have gotten pleasantly surprised?

"Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future."

However, this quote is not a surprise at all, and goes perfectly in line with Swedish philosophy. And the philosophy of this message board as well.

stkhlm

9 hours ago

The author isn't Swedish. I've known him for 18 years. Not sure where this comes from.

carlosjobim

9 hours ago

His name is Swedish or it could be Norwegian.

Anyway, did he contact Apple to see if they could help him out? Because sometimes Apple fixes these things for free.

I've had very good and very bad experiences with Apple support for hardware failures. It's worth trying to contact them, instead of calling for more government regulation.

stkhlm

8 hours ago

He went through the Apple Icon -> "About This Mac" -> "More Info" -> Coverage Expired Details Button -> Clicked the Get Support button and ended up in an infinite loop of questions on the Apple website if I recall correctly.

Not great support on Apples side there.

carlosjobim

8 hours ago

That's not the point where you give up. That's the point where you call or e-mail the company to talk to a human.

Hence my comment about defeatism. Sometimes you have to push a little bit before giving up and crying for the government to come help you. Big companies aren't unbending stone statues.

hurricanepootis

10 hours ago

This isn't an issue with macbook keyboards, a lot of windows laptops have their keyboards riveted to the C cover of a laptop.

matt_heimer

10 hours ago

isn't an issue ONLY with macbook keyboards. It is absolutely an issue that shouldn't exist.

hurricanepootis

9 hours ago

Yes, my bad. I totally agree with that it does indeed suck. I've had to replace the C cover of my laptop before for reasons not related to the keyboard (a screw post broke because Dell had the bright of idea of attaching a metal screw post to the body with plastic). I ended up fixing that issue, but the keyboard that was installed in the C cover was noticeably shittier than my old one.

I'm now on a Framework 13, and it's been pretty fun so far.