bitbybit_ch
a day ago
Hi, I wanted to touch base with you about the site's workflow, specifically step 1. I had a bit of trouble with it and I think it might be worth looking into.
1. You should explain how you felt when you encountered step 1, using 'I' statements to describe your experience, such as 'I found it confusing' or 'I wasn't sure what to do next.'
2. You can then suggest the change you think would improve the process, saying something like 'I think it would be really helpful if it redirected straight to step 2.'
3. You may also want to ask for their perspective, saying 'What do you think about that idea?' or 'Is there a reason it's set up this way?' to show you value their input
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I really like the idea of the "They might say this — tap to see how to respond". I found it a bit confusing that i insert the text on the main website and then basically see the text again (to modify) instead of going straight to step 2 or even having the step 2 options also on the main website.
But i found it generally well structured and i like the calming colors too. Neat.
DivakaranK
18 hours ago
Thanks so much for trying it and taking the time to write this — genuinely appreciate it. You're right about Step 1 — the flow of typing on the homepage and then seeing it repeated on the prepare page is redundant and confusing. That's a real UX issue I'm fixing. The intent was to let people start from the homepage but it creates a clunky handoff. Going straight to Step 2 after the homepage input makes much more sense. Really glad the predicted responses landed well — that's the part I'm most excited about too. The goal is that you walk in having already "lived" the conversation once. Thanks again — this kind of feedback is exactly what helps at this stage.