Tell HN: Cloudflare's D1 service degraded since 2 days

3 pointsposted 6 hours ago
by iowahansen

Item id: 46734283

2 Comments

eis

5 hours ago

We have also a service impacted by this. There is no status acknowledgement of the severe degradation. Most of the time queries just take 2-10s, some even 20s+ and a few times they even hang indefinitely. It's a CF-internal networking issue and not SQL execution issue because in the meta data you can see SQL processing taking like 1ms. Even a simple "SELECT 123" in their dashboard D1 console can take 10+ seconds.

Our company opened an issue but we have not heard back in 3 days. The issue has been going on for more than the 3 days, we've noticed it nearly a week ago.

You can also find people in the CF community forums or in other places complaining about D1 latency and networking issues going back as much as a year. Nobody from CF replies in their community forums.

I think this is 1. not an acceptable level of service 2. not acceptable level of support 3. very surprising for a company who is all about fast and reliable networking.

Unfortunately I experienced all kinds of problems with Cloudflare and their non-CDN services over the past couple of months and I've also never seen a major cloud service provider suffering from so many dashboard errors and bugs.

Cloudflare folks, if you read this: you need a Snow Leopard year. You've launched many services and products but they are riddled with bugs, performance issues and outright outages. The recent launch of your data warehouse offering which in our testing (and I think even in your presentation) showed data processing speeds measured in the kilobytes/s while not even supporting aggregations at launch would have been embarassing even 20 years ago.

Please please step up your quality game because you do have some interesting offerings with good potential. The two huge outages last year were just surfacing deeper issues that seem to permeate throughout the stack.