astra1701
4 days ago
The really special thing about Frameworks is that you can quickly buy and replace basically any part, not just the usual RAM and SSD -- case in point, when I managed to damage my FW13's keyboard such that it was no longer usable, I could just... go straight to Framework's website and buy a new one for $40. And, I even had the option of a slightly improved one, that shed the Windows key and lacked the god-awful copilot key.
This approach even allows the manufacturer to correct design flaws after the fact -- and let's face it, there will always be design flaws. For instance, my FW13 originally came with a very weak hinge for the screen. It was perfectly usable for most daily usage and most people probably wouldn't care, but it meant I couldn't hold it up without the screen tilting back. Well, FW corrected this for those customers who really did care by just selling a new hinge for $24, and so $24 + 10 minutes with a screwdriver later, I had a substantially more refined device! (And to clarify -- there was a defective hinge version in the early batches, and those were replaced free of charge. Mine was a slightly later version that, beyond lacking the level of stiffness I preferred, was not defective.)
moltopoco
4 days ago
Being able to replace the keyboard is especially wonderful because laptops are usually "region-locked". I know people who use relatively unpopular layouts relative to where they live, and it makes it harder to buy and much harder to sell their Macs.
encom
3 days ago
This curse extends to mechanical keyboards as well. There exists all sorts of fancy, beautiful and odd keycap sets... for Americans. Some times for German and French. If I get really lucky, I'll find some with a "Nordic" layout, which is an abomination that combines dk/se/no.
gunalx
3 days ago
Not a us user, but ended up with us and uk layout, just because they where easier to find. (also works fine for programming)
encom
3 days ago
Yea, the danish layout is objectively terrible[1], but I have many decades of muscle memory with it now...
[1] Shift+7 == /, AltGr+¨ == ~. These two in particular are tedious as a Linux user.
dontlaugh
3 days ago
The solution is to get blank keycaps. Then it doesn’t matter.
eterm
3 days ago
It does matter, because the phyiscal keys themselves are literally in different places.
Comparison:
https://www.youtube.com/watch?v=wt1DL1fO6Zs
Note that weird abomination of a backslash key around the enter key on the US keyboard.
There's no way to just map the US keyboard to the UK one.
dontlaugh
3 days ago
Sure, I’m familiar with the weird UK layout.
jenadine
3 days ago
It is the US layout that stands out. The UK layout follows ISO 9995, which most other countries also follow.
wpm
3 days ago
And I thank god every day we don't. The ISO keyboard is awful. Left shift is too important of a key to be 1u. I don't need a massive enter key that lives on two rows. Just insane choices.
dontlaugh
3 days ago
The big enter key I do like.
But I’ve ended up using a split keyboard where every key is 1u. All language layouts map to the physical layout in basically the same way.
happymellon
3 days ago
UK is fine.
Mac UK is shit.
dontlaugh
3 days ago
It’s certainly a matter of opinion. I dislike the UK layout, except on macs where it’s just about ok.
happymellon
3 days ago
They hide # behind additional key combination, and expose §.
It's awful.
dontlaugh
3 days ago
# is in its proper place, if you grew up programming on a US-derived keyboard.
Some of the other changes aren’t great, I agree.
happymellon
3 days ago
No its not.
Shift+3 does not give you #.
adrian_b
3 days ago
I use a Dvorak-based layout on Qwerty keyboards, so in normal usage they could as well have blank keycaps.
Despite that, the Qwerty keycaps remain useful for me, because my keyboards are not programmable, so the key mapping is done by the operating system. When I have to unlock the computer with a password, after booting, the keyboard still works as Qwerty and the keycaps help me in entering the password, because nowadays I touch-type only on Dvorak, while on Qwerty I must return to hunt-and-peck, as there are many years since I stopped using Qwerty.
So only because of this password entering, I prefer to not have blank keycaps, even if I ignore them in normal usage.
encom
3 days ago
Kind of true, but it's an aesthetics issue as well. The doubleshot keycaps look so nice :)
happymellon
3 days ago
> I know people who use relatively unpopular layouts relative to where they live
I will always loath the Mac UK keyboard layout. Wildly different than ISO and ANSI for absolutely no benefit.
nomel
3 days ago
what do you mean?
If you get the key caps, they're trivially swapped.
I use Dvorak, and I've swapped keys for every generation of keyboard over the last 10 years. Once swapped, the layout can be set system wide.
Wingman4l7
3 days ago
They're really not -- Mac scissor switches are pretty delicate, and it's easy to do damage to the tiny plastic nubs on the keycaps or the switches... and if you damage the metal retaining frame in any way, you're toast (Mac laptop keyboards are virtually unreplaceable, being buried in the "bottom" of the unibody chassis).
LTL_FTC
3 days ago
I think they mean different regions have physically different layouts. I supported users in different countries and know that French layouts are different than Hebrew layouts which are different from English layouts and so on. Trying to buy different key caps doesn’t give the user a native layout because the shapes of the layouts are somewhat different.
fullstop
4 days ago
I was hoping that this is how it would work for System76 -- when I bought the laptop they sold replacement batteries. Five years later I find myself needing a battery and they are unavailable -- not on System76's website, not online, nowhere. My only option is to either replace the laptop or buy a used one and take the battery from that, hoping that it's good.
For the last six months I've just been using a laptop as a mini pc with no battery.
cogman10
4 days ago
FWIW, I have a 5 year old dell XPS whose battery I could both find an replace easily.
That is one of the advantages of the bigger name brands, replacement parts are generally a lot easier to find.
fullstop
4 days ago
I was in it to support the company and their goals, but the experience was a little souring.
happymellon
3 days ago
Aren't System76 laptops just rebranded Cleo, which is why there is no design consistency?
They don't manufacture batteries and never have, I've always had mixed feelings when it comes to "supporting their goals".
I appreciate their work to get Linux working on those models, but they can't provide long term hardware support.
fullstop
3 days ago
They are, but a selling point at the time was that you could buy replacement parts from System76.
Wingman4l7
3 days ago
Yeah, but is it OEM? Even big names like Dell don't support their parts for that long, and you have to resort to getting sketchy third-party parts from China, or rolling the dice on a used OEM part.
cogman10
3 days ago
Yes. I bought it directly from dell.com
https://www.dell.com/en-us/shop/dell-97-wh-6-cell-lithium-io...
dinosaurdynasty
3 days ago
https://system76.com/search.php?search_query=battery
If I search for battery stuff shows up, but they only ship bare batteries to the 48 states and Canada.
Contacting support should be able to help you too.
fullstop
3 days ago
Right, I went down that route as well:
> The hardware supplier that we use no longer has the battery. Therefore, we cannot sell you the battery. What we can do is provide you with the part numbers so you can source it elsewhere. If you're considering sourcing the battery for the Darter Pro 5 from another supplier, please note that the model number for the battery is N150BAT-4, and the original part number is 6-87-N15ZS-51E01. Third-party battery sellers may display one or both of these numbers and might also list other compatible part numbers that are suitable for the same model.
It's actually a Darter Pro 6, but the battery part number is correct in that text.
You can not purchase this battery, it no longer exists. There are a few sketchy websites which say that they sell it, but they will cancel your order a few days after placing it and tell you that there is "lack of material".
abdullahkhalids
3 days ago
I think it's too much to ask a small shop to do something if the original supplier stops shipping a part. Especially 5 years later.
f1shy
3 days ago
I use laptops since the 90‘. I only ever wanted to get a new battery. Everthing else never had anybsignificant problem, or started to have problems when the machine was already obsolete (5 to 10 years). While I like the Frameworks, I personally don’t see lots of advantages in terms of reparability, ovly eventually in making one with exactly what I need and no more. But then they are a little pricey.
VorpalWay
3 days ago
Had to replace the NVME SSD in my Thinkpad a few years after it went out of warranty (that Thinkpad has a motherboard replacement on warranty as well). Needed to replace the fan in an older Thinkpad after 9 years.
Unfortunately the quality of Thinkpads went downhill after Lenovo took over, they used to be really good. But there is nothing else with trackpoints these days, which I vastly prefer over touchpads. (And even on some old Dells that had trackpoints, they never felt as good as on Thinkpads.) Also, Linux support was always very good, though that is less of an issue these days.
Never had to replace a battery though, but I always used that "don't charge more than 80%" mode. My old Thinkpad with a Core 2 Duo from 2009 still gets over a hour of battery (though the laptop is largely unusable for any practical use these days).
I don't mind repairing electronics in general, even on a component level if need be (as long as the components are large enough that I can see them, which really isn't the case any longer with tiny SMD components). And I tend to use things for a very long time rather than replace them. I'm still rocking a Dell monitor from 2013 for example.
Zak
3 days ago
I've also had laptops since the 90s, but my experience is the opposite. I've upgraded something in most of them. Almost all of them got RAM and storage upgrades. One got a mostly-compatible motherboard upgrade that required grinding down a couple bits on the frame to make it fit, and I got to have a 4:3 IPS display for a bit longer.
I love the idea of the Framework. I don't love the lack of a trackpoint, or the pricing. I'm willing to forgive the latter since it's a small company with a mission I appreciate. There's likely a Framework 16 in my future eventually.
nilamo
3 days ago
In 5-10 years, you can upgrade the motherboard+processor on a framework, which is much cheaper than a whole new laptop.
6510
3 days ago
Right, next time ill buy 1-3 extra batteries when buying a laptop.
xorcist
3 days ago
How will you store them? In the freezer? It's not trivial to keep batteries in good condition.
Zak
3 days ago
If you keep them at about 50% and avoid temperature extremes, it doesn't take a PhD in electrochemistry. The thing is, fancy battery packs usually do contain active electronics that drain the cells slowly in storage, so it's necessary to charge them a little a couple times a year.
6510
3 days ago
Yes, good idea. I do have a large freezer. Vacuum seal it, charge to 60% one time per year. Adjust charge interval to whatever remains after 12 months. It has to stay above 30%.
benoau
4 days ago
That'll probably be the last time that happens since a lot of places are starting to require parts be made available for some years after the last sale of the device.
fullstop
3 days ago
I noticed that the battery properties (voltage, etc) were uncommon, as I considered other batteries that would physically fit within the available space.
At the end of the day it's probably worth replacing it with something that probably won't burn my house down.
I almost pulled the trigger on a mini PC over the summer, but said "the laptop still works, you don't really need this" and now it would be 30 or 40% more because of ddr5 and NVMe cost spikes.
It's not a money thing, it's the principal of it.
6510
3 days ago
Need a custom battery shop that can scan and build everything.
vel0city
3 days ago
A lot of System76 laptops are essentially rebadged versions of Chinese or Taiwanese ODMs. You might have some luck trying to research what model the ODM produces the laptop as and find replacement batteries for that instead of focusing on finding System76 branded batteries.
Hope you find your batteries.
fullstop
3 days ago
Yes, I went down the clevo path as well. No dice, it does not exist.
I found a few which said "in stock" but was refunded each time as the part didn't actually exist.
dexterdog
3 days ago
I had no idea about this. I don't see how anybody who is buying one of these because of the repair-ability would complete the purchase if they knew this. I also don't see how they can make all of their user-friendly claims if this is the case.
dtkav
3 days ago
I'm running my lemur pro with no battery (on a UPS) now too. My first battery ballooned and then I got a second aftermarket one and it balooned too -- Yikes!
acomjean
3 days ago
Depending on the model you might be able to find it online. My system 76 had a “Clevo” ID on the bottom sticker ( the company that manufactures the computers) I used to buy a replacement fan.
fullstop
3 days ago
I went that route. The OEM is no longer making the part, and it is not stocked anywhere.
acomjean
21 hours ago
Frustrating.
It’s too bad there isn’t standard cells anymore. I did notice my Bluetooth speaker (which had replacement batteries available) also had instruction videos floating around on buying replacement cells and rebuilding the battery pack.
Laptop packs I don’t think are typically made of replacable cells.
Esophagus4
4 days ago
Exactly - imagine if early MacBook Butterfly keyboard users had the option to simply upgrade their keyboard to a fixed version for $40...
vermon
3 days ago
One of the white Macbooks used 50 screws to fasten the keyboard. Once I spilled some juice on it and had to replace it. Took forever, but at least back then it was not too expensive or difficult.
linsomniac
3 days ago
Could have been worse: I replaced a keyboard for a friends daughter and her Dell had ~50 plastic studs holding the keyboard in place, each one was melted rivet-style. I had to remove enough that I could get the keyboard out, but not so much that there wasn't still plastic to melt to hold the new keyboard in place.
dvorka
3 days ago
It depends on vendor really - I have Lenovo T480 and I replaced keyboard earlier this year (there are various options like w/ or w/o backlit + layout (I'm Czech), I have 2 batteries - one for "normal" use and extended one (in size and capacity) for traveling, changing multiple SSDs and RAM is possible (not soldered)... it's not framework, but easily fixable and Linux friendly HW.
eduction
3 days ago
T480 is indeed superb (except for being on the heavy side). I accidentally hurled my phone into the screen (both were on the bed and I shook the sheets trying to find the beeping phone). The replacement screen was like $75 and a 5 minute job. On MacBooks that’s typically closer to $600.
I’ll probably replace it eventually with a t14 which is pretty light these days.
smileson2
3 days ago
the T series thinkpads tend to have a high repairability rating (9/10 on ifixit ) and easy affordable access to parts, it's the X series that's a PITA imo
nullhole
3 days ago
Is there any generally agreed upon and reliable source for replacement batteries? Given the fire risk, I'm much less willing to take the risk of substandard aftermarket parts when it comes to batteries.
Lenovo stopped selling the batteries for the T480, so the only sources are various 3rd party manufacturers I've never heard of.
adolph
3 days ago
++on older Lenovo. Something that Framework might have after many years is a viable secondary and third party market for repair components. Lenovo has also done a great job with keeping their detailed service manuals online and available.
testing22321
3 days ago
I’ve always found this line of thinking to match up with drivers of old Land Rovers.
The thinking goes they are brilliant because they are so easy to repair and parts are easy to source globally.
While that’s true, I much prefer to drive vehicles that don’t need repairs.
Tade0
3 days ago
I don't know about you, but every laptop I've had suffered some sort of malfunction sooner or later and I never bothered to have them serviced because it was too much of a hassle - especially seeing how a friend of mine outright battled Lenovo support over mundane things like a failing keyboard despite everything being still in warranty.
Specific issues by laptop:
1. Pressure marks on screen, failing USB ports, cracked hinge after three years.
2. Pressure marks on screen, failed battery, failing power supply socket after seven years.
3. Warped reflective layer in screen, rattling fans, overheating despite fan replacement (which I did at home and it took three hours) after five years.
I also broke the butterfly keyboard on a 2019 MBP I was using at work.
With the Framework I can address each and every one of the mentioned problems myself - just need to order parts and spend half an hour or so per item.
testing22321
3 days ago
Used mba bought in 2013, taken right around Africa in a 4x4 through 35 countries, sold in 2019. Never an issue.
Used mbp bought in 2019, taken through a dozen countries in a 4x4, sold in 2022. Never an issue.
Used M1 mba bought in 2022, taken to twenty countries, never an issue.
I do heavy photo and 4K video editing, light dev work, writing, web.
I restart at most once a year.
Tade0
3 days ago
Guess my normal usage is more destructive than your trips. The main driver of wear in my case was always commuting with the device and thus also plugging/unplugging things several times a day.
Also if you hold a 2kg closed laptop with one hand - you're going to have pressure marks and I learned that the hard way.
Anyway, all around me people have always had hardware issues - also with Apple products. I recall replacing the battery in a late 2011 MBP because it was swollen as it failed from age alone.
Bottom line is that I believe you, I just think you're an outlier.
cosmic_cheese
3 days ago
Similar here. When I trade in my old MacBooks after 4-6 years of use they function like new and look almost new, and I do plenty of moderate-heavy dev work and traveling.
I have a nearly 5 year old ThinkPad that's in great condition too. Never needed a repair, though it's had a couple of spells where it acted funky that resolved themselves.
commandersaki
3 days ago
In Australia, all of these things would be returned for a full refund under Australia Consumer Law as a major fault, there is no time limit, just expectations of a reasonable consumer.
sokoloff
3 days ago
I can’t imagine trying to sell into the Australian market if a failing power socket after seven years is cause for a full refund.
“My laptop is really slow.”
“Don’t you think the power supply socket is faulty? <wink />”
commandersaki
2 days ago
Would really have to come down what a reasonable consumer would expect; that is part subjective and part objective. If you could show an experience of having laptops for various lifetimes, some extending beyond 7 years some below, none having a failing power socket, that might be sufficient to convince that it is a major fault. If it is a cheap laptop maybe you don't have a chance, but a premium product you could argue that it failed to be durable.
(I read this as the power socket in the laptop, not so much the power supply, obviously you'll have less luck there.)
Ritewut
3 days ago
There is no such thing as a vehicle that doesn't need repairs. Just ones you can't repair yourself.
unethical_ban
3 days ago
The idea is that repairability and reliability are sometimes at odds.
I owned a number of 90s trucks and though it was easier to get into the engine, I had to do it well before 100k miles sometimes. Meanwhile I have a 2010s Japanese vehicle that is at 200k with only an alternator replaced.
cosmic_cheese
3 days ago
Similarly there's now a few models of EV known to make it well past the 100k mark while needing little to no maintenance aside from replacing consumables. Most people aren't knowledgeable or well-equipped enough to work on those, though.
Ritewut
3 days ago
This sounds like correlation not causation.
Xss3
3 days ago
It is and it isnt. The more goals a design has the harder it is to achieve all of them well.
tempsaasexample
3 days ago
True technically, but there's many people that almost enjoy working on their cars IF they are pleasant to work on. And some are. At that point the car is just an avenue for your hobby of working on cars.
My parents have a Lexus RX400H (hybrid), that even for me as a car guy is a nightmare to work on. It's technically never had a fault since 2007 with 215k miles. But changing the spark plugs was probably the third hardest thing I've done with cars, only behind dropping a transmission and doing a head gasket job on other cars.
SV_BubbleTime
3 days ago
It would also be apt if the handover cost $10,000 but the engine cost $9000.
My framework 13 is OKAY. But the reality of it is the economics just don’t make sense with their pricing.
The biggest thing people can comment on the keyboard is easily replaceable. That’s cool and I love the idea, but any vendor could do that part.
Ritewut
3 days ago
I had a Framework mainboard die and I was able to replace it myself with a free replacement they sent me without need to throw away the laptop. The economics make sense when you consider they don't get the priority for chips or the volume discounts that a company like Dell would get from AMD or Intel. They are getting scraps and doing what they can to make it work.
SV_BubbleTime
3 days ago
Is that a viable business model though? That they’ll always be a niche supplier with low-vokume issues, seems like a tough market.
In fact, I think Dell or HP or Other could demolish Framework in a 1/2 second by offering a line that was even 50% the offering. By focusing on replaceable screens, keyboard, and standing the chassis for multiple boards and selling some parts they dry up FW’s moat with little effort.
patmorgan23
3 days ago
That would be an AWESOME market development. Not great for framework but if they end up folding because larger manufacturers adopt most sustainable/interchangeable practices thats a win and I'm happy my framework purchase help prove/promote that market change.
gessha
3 days ago
The same companies that can’t make a proper website to sell their products? Please. Framework’s got it in the bag.
I don’t remember the number of times I typed dell.com or Lenovo.com, looked for a replacement for my 10-year old XPS, and came out extremely frustrated with the experience. Not to mention the recent copy-paste nonsense from Dell with their Pro/Pro Max laptop offerings.
Good display, decent CPU, a battery that lasts a day, and Linux support - that’s all that I ask for. Outside of Apple(bar Linux support) are there any manufacturers that offer that?
unethical_ban
3 days ago
That last sentence is just not true. Have an end user easily order and replace a MacBook Air keyboard, or easily upgrade their MacBook screen direct from the website.
rowanG077
3 days ago
The problem is of course that no vehicles/devices as of now exist that are indestructible
shriek
3 days ago
Yep, did the same thing too. It's nice that you just need one tool to unscrew, screw things and everything is labelled well that you don't need to go dig to multiple websites on how to do repair/replace parts. But of all things, replacing keyboard was the most tedious one in framework with so many screws, haha.
maelito
3 days ago
Just broke my control key. They're sending me a new keyboard (well the whole cover as chznging the keyboard is hard) as part of the EU garantee.
Awesome. My last laptop had the same problem but the repair employee broke the whole computer when he came to replace the keyboard. Dell then did not want to accept their fault.
Vive le framework.
Fire-Dragon-DoL
2 days ago
What? How does that even survive legal scrutiny? They broke your laptop
commandersaki
3 days ago
It would be nice to replace the keyboard with an inverted T-arrow layout and the fn as the leftmost corner key.
Alas this third party parts manufacturer/supplier never took off.
nly
3 days ago
I replaced the keyboard in my 5 year old Dell laptop without difficulty. The battery as well (at the same time). It was an instant way to make it run and feel like new
stavros
3 days ago
Oh this is great, my keyboard is flaking and the hinge is as you say, I didn't realize they'd fixed it. I'll do some shopping now, thanks!
The_President
2 days ago
The latest version of the hinge is on the money.
humanfromearth9
4 days ago
I assume not just replace, but upgrade, in some cases
giancarlostoro
4 days ago
You can swap out the motherboard, so yeah. Not sure how long they support specific Laptop bodies (or frames) for but I would imagine some of their frames are good for a long minute.
SV_BubbleTime
3 days ago
The motherboards are often 80%+ the cost of an entire new machine though.
giancarlostoro
3 days ago
Probably because they include the CPU if I am not mistaken, but probably makes sense and is worth the hassle if your concern is your CPU / main hardware is falling behind.
SV_BubbleTime
2 days ago
Does that make sense? Because for another $200-300, you get a new chassis, keyboard, monitor, touchpad, webcam, antennas, and whatever else.
It’s kind of a bad deal.
schmuckonwheels
3 days ago
You're excited about the prospect of repairing a manufacturer's faulty engineering at your own cost?
An analogy would be buying a new car then bragging to your friends that despite it being a lemon, you're thrilled because you can repair it yourself (at cost).
davkan
3 days ago
You’re missing the common alternative in the modern age which is the manufacturer not selling the part at all and being left with a pile of unrepairable junk despite an otherwise functioning device.
Laptop hinges were notorious for killing laptops for like a decade.
function_seven
3 days ago
"Lemon" was never mentioned. That's extreme. I don't care what make and model of car you choose, I'll show you a list of TSBs associated with that model. There's never been a car produced that was perfectly engineered and had no after-sale issues common to that model and year. There's always something.
Yes, I would be thrilled to find a car that gave cheap and available replacement parts so I could remedy those issues later. That used to be the standard! The trend now is for automakers to keep juicing the proprietary software tools and one-off components, making repairability harder for the owner.
So, to rephrase your analogy: "[That's like] buying a new car then bragging to your friends ... that you're thrilled because you can repair it yourself (at cost)."
uoaei
3 days ago
Then you show them the long term amortized value of that car over its lifetime, not to mention waste reduction, and it starts to make more sense.
kiddico
3 days ago
I could have had my hinge replaced for free? Crap lol