dinkleberg
a day ago
Props to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, checked the status page and sure enough there was an outage.
This should be a given for any service that others rely on, but sadly this is seldom the case.
palcu
a day ago
Thank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic.
I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.
koakuma-chan
a day ago
It's important for companies to use their own products.
awesome_dude
a day ago
Unless using your own dogfood prevents you from fixing it if it breaks
https://www.theguardian.com/technology/2021/oct/05/facebook-...
I have a memory that Slack fell into this trap too (I could be wrong)
hiddencost
a day ago
Facebook notoriously had to cut open the doors to one of their data centers.
Google SRE still keeps IRC available in case of an emergency.
antonvs
a day ago
Now I’m imagining the folks at Slack gritting their teeth and using MS Teams
aduwah
a day ago
Take my condolences, Sunday outages are rough
nrhrjrjrjtntbt
a day ago
Sweet. Hopefully it is more than instinct but a codified at Anthropic. I.e. a graduate engineer with little experience can assess and raise incident if needed.
LanceH
a day ago
Confusingly, I was trying to debug something with a 529, and this outage really had me going for a minute.
cevn
a day ago
The 529 is coming from inside the house?!
arach
a day ago
Same as you and I was glad to see the status page - hit subscribe on updates
Claude user base believes in Sunday PM work sessions
gwd
a day ago
As a solo bootstrapped founder, I take my sabbath sundown on Saturday to sundown on Sunday. Sunday evening therefore is generally the start of my work week.
airstrike
a day ago
Sunday PM builder, reporting in.
taytus
a day ago
Sunday? What is that?
exe34
a day ago
hah I ran out of tokens a bit before it hit I reckon.
rnewme
a day ago
same here, and I just got started, Hm..
smcleod
a day ago
Indeed! I checked their status page within 2 minutes of having issues and it was updated to show they had detected it.
Buttons840
a day ago
"There's a problem and we already know about it" is so much better than "there's a problem and we don't know about it and/or are hoping it will magically go away and that we won't be embarrassed".
dpkirchner
a day ago
"If we admit to it we may have to compensate per SLAs, so dishonesty it is!"
fragmede
a day ago
Seldom? Most status pages I've seen do eventually get updated, just not within that first critical 3 minutes.