dinkleberg
2 months ago
Props to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, checked the status page and sure enough there was an outage.
This should be a given for any service that others rely on, but sadly this is seldom the case.
palcu
2 months ago
Thank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic.
I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.
koakuma-chan
2 months ago
It's important for companies to use their own products.
awesome_dude
2 months ago
Unless using your own dogfood prevents you from fixing it if it breaks
https://www.theguardian.com/technology/2021/oct/05/facebook-...
I have a memory that Slack fell into this trap too (I could be wrong)
hiddencost
2 months ago
Facebook notoriously had to cut open the doors to one of their data centers.
Google SRE still keeps IRC available in case of an emergency.
antonvs
2 months ago
Now I’m imagining the folks at Slack gritting their teeth and using MS Teams
aduwah
2 months ago
Take my condolences, Sunday outages are rough
user
2 months ago
nrhrjrjrjtntbt
2 months ago
Sweet. Hopefully it is more than instinct but a codified at Anthropic. I.e. a graduate engineer with little experience can assess and raise incident if needed.
LanceH
2 months ago
Confusingly, I was trying to debug something with a 529, and this outage really had me going for a minute.
cevn
2 months ago
The 529 is coming from inside the house?!
arach
2 months ago
Same as you and I was glad to see the status page - hit subscribe on updates
Claude user base believes in Sunday PM work sessions
gwd
2 months ago
As a solo bootstrapped founder, I take my sabbath sundown on Saturday to sundown on Sunday. Sunday evening therefore is generally the start of my work week.
airstrike
2 months ago
Sunday PM builder, reporting in.
exe34
2 months ago
hah I ran out of tokens a bit before it hit I reckon.
rnewme
2 months ago
same here, and I just got started, Hm..
taytus
2 months ago
Sunday? What is that?
user
2 months ago
smcleod
2 months ago
Indeed! I checked their status page within 2 minutes of having issues and it was updated to show they had detected it.
fragmede
2 months ago
Seldom? Most status pages I've seen do eventually get updated, just not within that first critical 3 minutes.
Buttons840
2 months ago
"There's a problem and we already know about it" is so much better than "there's a problem and we don't know about it and/or are hoping it will magically go away and that we won't be embarrassed".
dpkirchner
2 months ago
"If we admit to it we may have to compensate per SLAs, so dishonesty it is!"
user
2 months ago