Inside Amazon's engineering culture: Lessons from their senior principals

52 pointsposted 14 hours ago
by Olshansky

75 Comments

darth_avocado

13 hours ago

> The word balance never came up.

Probably why it’s considered one of the worst places to work for. Works well when you are a small company that is trying to attract talent to build great things with the promise of big rewards. Doesn’t actually work that well when you’re trying to keep an established company stable and don’t offer much in return. If all you can offer is mediocre pay and a threat of PIP if I don’t work 60+ hours, I’d rather stay unemployed.

dheera

13 hours ago

Amazon doesn't actually pay mediocre, they are very good for FAANG standards. But yes, when you have already cut out the slackers and still are required to PIP x% of every team despite everyone being competent, everyones' coworker relationships automatically become competitive, not collaborative. The culture starts to become a rat race of people working nights and weekends, each trying to not become the one whose family and children might have to get uprooted and leave the US within 60 days because of a PIP.

Meta is another dumpster fire. The highest level you can receive at a promo cycle is "Redefines Expectations". Congratulations, you have worked so goddamn hard, your reward is a redefined expectation and the next cycle if you work equally goddamn hard you will only "meet" that newly-redefined expectation. You're on track to a PIP!

darth_avocado

11 hours ago

I’m not sure what you mean by FAANG standards, but Meta and Netflix both pay way more and Google and Apple pay similar if not more with waaay better work culture. Tech companies of the last decade like Uber, DoorDash, Block, Snap, Airbnb, Snowflake etc. all pay more than Amazon while the new generation of AI companies like OpenAI and Anthropic are not even comparable. The only way you would consider Amazon pay to be very good is if you come from Microsoft or one of the old school companies like Cisco and IBM. I would put Amazon pay as middle of the pack or mediocre.

lumost

9 hours ago

Amazon pay had a 30% negative revision for most tenured staff this year. It’s unclear how it plays out with new hires - there are likely still a few very strong Covid era grants out there.

It’s not bad pay, but most mid-caps should be competitive with the pay band in 2025. Amazon paid very well in 2023-2024, and paid well up through 2022.

The back dated pay structure with a 15% YoY stock growth assumption means that unless Amazon grows at 30%+ per year you would be better off at any other medium to large tech company.

saagarjha

12 hours ago

Amazon pays pretty mediocre. After their boosts during the pandemic they’re solidly middle of the pack above Apple and Microsoft but below Meta and Google.

seanmcdirmid

10 hours ago

We are an Amazon/Google family, and I'm surprised how close Amazon comes to Google salary even for a non-dev UXD. It is definitely competitive (same market, about the same level, dev vs UXD).

villedespommes

9 hours ago

I find it insane there are folks who unironically claim Amazon's pay is mediocre when there's only a handful of companies that pay more and Amazon's pay L5/6 is 2+x of the higher end of the the average for a senior eng.

Good for them, I guess, but also has nothing to do with the reality

lumost

6 hours ago

Keep in mind, L6 senior engineer at Amazon maps to staff at most firms. L5 has a crazy wide band to accommodate everyone from folks with 2 years experience in-house to 10+ years of experience.

vandyswa

13 hours ago

With Amazon layoff blood running in the gutters today, I'm sure their PR people shook the tree to get something nice to drop onto the interwebitudes.

ncr100

13 hours ago

14,000 corporate jobs, laid off, today.

palmotea

13 hours ago

> 14,000 corporate jobs, laid off, today.

Hey, cut them some slack. They're barely getting by: they only made $18 billion in profit last quarter. They gotta cut some dead weight to stay solvent.

speff

13 hours ago

I'm not sure I understand this viewpoint. Just because a company made a big profit doesn't mean it has to keep positions it decides is unneeded. This isn't the first time I've seen this type of attitude and I'm genuinely curious about the alternative. Once you make above $X in profit, you're obligated to keep employees who aren't necessarily doing the work you want done?

whatever1

12 hours ago

Hi, people are not widgets.

They take huge personal, family and financial risks to move for a job. When you are getting rid en-masse people, you are ruining local communities. There is a real societal cost.

It also sucks for businesses, because hiring & onboarding is so freaking hard and expensive. Not to mention that once the company has established a reputation of a revolving door, then nobody gives a shit about it. They will exploit it for the short term and let it die.

Layoffs should the absolute last resort for a company due to the disruption they cause. If the market dynamics do not naturally lead to this, then regulation should shape the field.

speff

12 hours ago

I absolutely agree with your assessment that it should be the last resort option due to the societal cost of a large number of people losing their job. On top of the risks you mention, there's also the mental hit that often accompanies layoffs not just for the folks who were fired, but the increased feeling of paranoia from the people who are left.

But can it not be the case the this /was/ the company's last resort? There's another option of moving people around and retraining them to do another function. What if that was considered and then rejected because there weren't enough departments growing to warrant that? Rhetorically, if they don't have the ability/opportunity to re-assign people, then what?

rendaw

7 hours ago

At 14000, it's likely there wasn't much consideration on an individual basis.

jwilber

8 hours ago

I understand your argument but it just seems like you’re purposely being contrarian.

Here’s why what you wrote seems needlessly contrarian: Amazon just posted an $18B quarter, so there is no pressing financial pressure. Okay, so you suggest this may be a last resort in lieu of retraining, but we’re talking about 14k jobs across many teams (I know of at least 40 affected), levels, and job families. The idea of needing to cross train is obviously not the culprit at that scale; An SDE laid off from one team can easily perform the same tasks on many others internally. This also completely ignores how Amazon works internally, with managers required to rank employees for pip, and, for events just like this one, URA, regardless of whether or not they deem them to be competent or not.

Of course, Amazon has also been documented to use automated processes for pip/layoffs, and the idea that layoffs involved any ounce of consideration as a last resort is so unbelievable it feels almost inflammatory.

The notion that criticizing one of history’s most profitable companies laying off thousands (at the height of their profits) is the same thing as stating, “every company beyond profit X should never do layoffs” is a blatant misrepresentation and ignores any context.

speff

7 hours ago

If you know people affected, then you have more information than me and I'm not going to pretend like I have a better grasp on the situation than you.

However, the "last resort" comment I made was a guess to their reasoning - it wasn't an authoritative explanation. My core point is that Amazon seems to think they can do the same, or about the same, or an acceptable amount less with fewer people. If that's the case, then from their perspective, they're overpaying on labor. That's it.

some_guy_nobel

4 hours ago

From the outside looking in, if your "last resort" comment truly was a guess to their reasoning, then I'm rather shocked. We're both on HN, so I have to assume we both work in tech and have access to the same information regarding why Amazon has earned its awful reputation.

Beyond that, I agree with your larger point, with an asterisk on "overpaying", as I do think an American company should have an incentive to prevent laying off workers just to refill them with offshoring and hiring H1Bs, especially at Amazon's scale of profitability.

AIorNot

6 hours ago

Because 25+ years of experience in American Capitalism as its evolved and practiced today has taught me that C-Suite and upper management makes FOMO driven decisions on fear, politics and corporate quarterly returns, ie humans forced into a hunger games like culture of lowest common decency and hype driven cycles of management speak - 5 years ago it was Crypto and offshoring and now its AI more offshoring -paying only lip service to employee obligations with no attention to anything beyond that (forget pensions or decent healthcare of the 20 Century)

Ultimately even the most talented people are numbers on spreadsheet strewn aside at the end of the day as MBA capitalist hackers try to optimize every aspect of a short term numbers game to get ahead in stack ranking..

I’ve watched as incredibly talented and driven people are thrown by the wayside and ageism and lack of human decency or respect is has become the norm

Watching hardworking people and the middle class suffer because Billionaires, insane growth expectations, MBAs and Private Equity had burned this country to the ground…

And yes, don’t forget that those type As who worked on NASA missions - “Mission focused” as the article naively trumpets to get attention - once they get cancer, get a little past 50, have kids with needs ie suffer some through life - like all of us eventually do..they get on the chopping block - and are quickly forgotten trust me, I worked in Mission Control too once

Now, Amazon has never been an ethical company—and I’m sure its employees know that to one extent or another but they have indeed been a relentless one and that relentlessness and metric driven culture has driven the humanity out of the tech world (whatever little it had as Autistic or Nerdy edgelord billionaires fund ever more corrupt politics and misery for the masses) as our society is rewarded with even more shorter term thinking and an attention economy with the attention span of a Goldfish.. all these tech companies deserve worse than the skewering they got in HBOs Silicon Valley

Ok end of Rant.. hope some younger folks take heed and try to change up this shitty system

Esophagus4

11 hours ago

> If the market dynamics do not naturally lead to this, then regulation should shape the field.

Look no further than the economies of France and Germany… both of those countries have very stringent regulations around layoffs. And none of whom have the dominance of American companies or breadth of unicorn startups.

Making firing difficult makes hiring difficult, which disincentives risk and innovation.

The leave/fire at-will contracts of most tech jobs in the US is a feature, not a bug.

> It also sucks for businesses, because hiring & onboarding is so freaking hard and expensive.

Sometimes, but sometimes not. Layoffs are important to get rid of low performers who could be replaced with better talent, and they’re important to help companies adjust their labor to market conditions.

whatever1

11 hours ago

Neither France nor Germany have access to the high-risk capital that American startups enjoy.

Layoff protections and entrepreneurship in this case have a correlation but not a causation relationship.

If your thesis was correct startups would thrive in States with absolutely zero protections, yet the most successful tech startups are in the most “stringent” (for American standards) State. California.

Esophagus4

9 hours ago

Even if it is the most stringent, California is still an at-will state. You can fire people for any reason at any time, minus protections for discrimination or retaliation, etc.

France and Germany require a lot more bureaucratic red tape (documentation, severance pay, notice periods, and justification). I have not seen this personally in France, but I have in Germany and it was a nightmare. I will be very careful about hiring in Germany next time.

An incredible amount of capital is in the United States for a reason (you're on a website of those capital providers). While termination protocol is obviously not the only reason, it is undeniably one of the many that contribute to the States having the most favorable environment to build a high growth, innovative company.

disgruntledphd2

2 hours ago

I look forward to Americans realizing that it was the dollar all along at some point in the next fifty years.

disgruntledphd2

2 hours ago

Yeah, and Sweden's success in startups also argues against the notion that it's hire and fire fast.

And if you're a loss making business like most startups, it's easier to lay people off even in Europe.

brazukadev

11 hours ago

Well, look no further than the American economy if you want to see what unlimited layoffs and outsourcing can do.

Esophagus4

11 hours ago

You mean... the economy with the highest developer salaries on the planet?[1]

Or the one that has the world's largest startup economy? Or the one that has almost all of the world's top 20 companies by market cap?

[1]https://codesubmit.io/blog/software-engineer-salary-by-count...

Supermancho

8 hours ago

> Or the one that has the world's largest startup economy?

The reason there is excess capital is because of opportunistic and predatory behavior. Optimal capitalism, which other countries can't compete with (fully). This doesn't make it a net good for the American public, nor an optimal strategy for other economies.

arwhatever

5 hours ago

Is the friction of hiring and firing responsible for all of Europe’s economic stagnation? Only some of it? If only some, how are you quantifying the proportion?

bdangubic

12 hours ago

14k is massive layoff, even for a company as large as amazon. it isn’t about the “employees who aren’t necessarily doing the work you want done” for sure (all the while they are off-shoring by the more thousands while “america first”-run government is bailing out argentine :)

speff

12 hours ago

That's 4% of corporate employees going by Reuter's 350k corp employee count[0]. Sounds well within the trimming-the-fat numbers. The rest of your comment alludes to an obligation towards improving the domestic economy. That can be done through regulation, but then there's a balancing act between under/over regulation. Too much and you end up in an EU situation that hinders small tech business growth.

So we come back to my previous statement/question. Above what profit amount should a company be obligated to keep (in their eyes) unproductive workers?

[0]: https://www.reuters.com/business/world-at-work/amazon-target...

bdangubic

8 hours ago

they are not “unproductive” :)

to answer your question - company should have a right to fire 99% of the people if they want at any point in time and there should be no regulation of any kind against that ever.

what america should do is add $250k per year per employee tax for any employee hired outside of the US.

speff

7 hours ago

No arguments from me there

malfist

9 hours ago

Except amazon trims the fat every year

pvelagal

11 hours ago

A company's fiduciary duty is towards shareholders, which forces a mindset where Employees fiduciary duty should be towards themselves.

People will Unionize or create laws where companies's fiduciary duty should be towards both employees and shareholders.

Well, this is all until Elon's Robots will change everything :)

taurath

7 hours ago

People won't unionize because they don't actually have very much power nowadays compared to corps. People who unionized in the 40s, 50s and 60s could afford a home on an hourly wage. In the labor market its pretty much serfdom, unless you come from money. Look at rents vs incomes for goodness sake

catlifeonmars

12 hours ago

They’re people, not disposable objects. The alternative would be to distribute the cost of the layoffs evenly across the employer and the employees. Right now employees pay a disproportionate portion of the cost.

speff

11 hours ago

The cost you're referring to is fairly abstract - I'm not sure how it can be implemented for the employer. The cost to the laid-off employee is a loss of income, mental trauma, potential loss of residence. What would your ideal solution for the employer be here?

Loss of money? Layoffs normally have severance packages that are paid out to the employee - this can be seen as the company taking a monetary hit - though not proportional like you said. But what's the alternative here? 5x/10x'ing the severance package? I feel like that would make the job market even rougher as companies would be even more conservative with who and how much they hire.

Mental trauma? I mentioned it in another comment, but the employees after a layoff normally do have an increased fear of future layoffs which impact morale which would result in lower productivity.

Loss of residence / food? I'm coming up blank here.

catlifeonmars

9 hours ago

Yeah I’m not sure there’s an obvious/ideal answer.

I do think there’s value in disincentivizing churn though. What we’ve been seeing lately is rapid hiring followed by rapid firing. I bet there’s some inflection point where the job market would actually benefit from less churn even if it comes at the cost of higher unemployment in the short term.

taurath

7 hours ago

> What would your ideal solution for the employer be here?

Have business make responsibility more than ruthless sociopathy to grow, like any other era of business

jackdoe

12 hours ago

or you wait for the inspector's call.

Ekaros

4 hours ago

Also think positively. They were in global level over paid anyways. I am happy if I can save a few more cents per item on amazon because of this.

ge96

13 hours ago

some of you... may die...

alephnerd

13 hours ago

The Amazon culture that exists today is nowhere comparable to the culture that existed 5-7 years ago.

A lot of the Amazonians who had a "mission first" mindset at the mid- and upper-level rungs of engineering and product management all ended up become leadership or executive management at other companies, or founding their own companies.

That said, it is important to highlight the mindset that did help Amazon during it's golden era.

harshalizee

13 hours ago

5-7 years isn't that long ago and it was just as terrible back then. Yeah, the same "leaders" now have infected other tech companies with their culture and are actively ruining the industry.

alephnerd

11 hours ago

> 5-7 years isn't that long ago

It is from a career perspective - at least at AWS, a large portion of high calibre Engineering and Product Leadership left during that time period and the backfills for those roles just plain sucked.

> same "leaders" now have infected other tech companies with their culture and are actively ruining the industry

In what way? Demanding that people who are being paid $200k-400k TC need to execute and show that they can execute is something which needed to be done in the tech industry.

some_guy_nobel

4 hours ago

> In what way? Demanding that people who are being paid $200k-400k TC need to execute and show that they can execute is something which needed to be done in the tech industry.

Where does this come from? Maybe if you're drinking whatever (toxic) koolaid Amazon gave you, but Amazon has a lower profit-per-employee than Docusign: https://www.trueup.io/revenue-per-employee

Not exactly the steward of execution you think it is.

kaonwarb

14 hours ago

An oddly gauzy piece. As an ex-Amazonian, I recommend the (complimentary, insider-written) book "Working Backwards" for those interested in a substantive look at how Amazon ticks.

A_D_E_P_T

9 hours ago

> At Amazon, customer obsession isn’t just a value—it’s a constraint on every technical tradeoff.

Gauzy because the author simply fed his notes into GPT-4o or 5-instant. If the line above ain't rock-solid proof of this, I don't know what is. And I don't think that our, uh, author gave the model enough to work with.

vachina

8 hours ago

Didn’t feel like it offered any insights honestly. Guy is feeling holier because he finally gets to work at Amazon.

dwb

13 hours ago

> The word balance never came up.

Hope you Deliver enough Impact before you burn out. Honestly sounds like a corporate brainwashing effort more than anything. “Senior principal engineer”? What’s next, “Senior staff principal engineer”?

the_panopticon

12 hours ago

I think the subsequent level is 'Distinguished Engineer.' That's terminal AFAIK. Maybe they'll need a 'Sr DE' someday?

teeray

8 hours ago

“Grand Engineer”

“Ascended Engineer”

“Archengineer”

“Their Excellency, Prime Engineer”

throwaway439080

14 hours ago

The thing I learned from Amazon's senior principals is that actually it's good and normal to turn red in the face and scream at your junior colleagues that they're fucking idiots when they have the temerity to politely disagree with you.

damn_trolls

14 hours ago

They get it from senior management, and pass it down like generational trauma. This was a problem even in 2013 when I worked there. Once, I was new and actually pushed back against a Director level person's poor behavior in a 70 person meeting, because I didn't know better. I was approached by multiple individuals afterwards telling me how "brave" it was of me.

At Amazon, unkind and downright unprofessional behavior by people higher up the chain is normalized, and has been for a very long time.

darth_avocado

13 hours ago

There’s a reason Bezos decided to bulk up. Gonna need some of that when people decide to throw hands at all hands.

seattle_spring

9 hours ago

Some people might take your comment as a joke or exaggeration, but I can confidently say that the worst coworkers I've had by far were all ex-Amazon.

tekla

14 hours ago

I've never worked directly for Amazon, but for a consultancy that was an AWS Partner.

I got an invite to a team skip level meeting once, and holy shit I could not believe the asshole and bullshit crap those seniors were tossing at each other, at the Partner manager, and also us.

nine_zeros

14 hours ago

The lesson you learn is that screaming is a one-way street, can be done only in one direction of the org chart.

A junior engineer embarrassing a senior principal is a big no no.

wetpaws

14 hours ago

Asserting your dominance is part of the leadership /s

sys_64738

11 hours ago

A horrible company that treats their employees like dirt. We'd be better off if this company never existed.

illusive4080

10 hours ago

Two things can be true. They treat their employees poorly and they have invented many things which have vastly benefited millions or even billions of people.

AtlasBarfed

7 hours ago

One click! What an apex of western civilization.

vachina

8 hours ago

Invented what, precisely?

digitalPhonix

7 hours ago

AWS (the old, good stuff: EC2 and S3 and maybe DynamoDB)

user

13 hours ago

[deleted]

pvelagal

11 hours ago

They all want GPUs and they are all trading off engineers for GPUs. That seems to be the culture right now :)

saagarjha

12 hours ago

One would think you’d have more tact than to post this today.

samrus

12 hours ago

Its damage mitigation. I was waiting for actual insights but its all pr fluff

belZaah

4 hours ago

And yet the organization is the closest thing we have in the West to industrial-scale slavery

ruben81ad

12 hours ago

Amazon was an innovative, day 1 company, but it is not any more. They are becoming an IBM.

Enshitification is here: they are doing mass layoffs periodically, and you don't hear innovative news from AWS any more.

Additionally, companies are realising that they are pretty much using a minor offering of the AWS products, competitors are catching up, and every day there are lessser reasons to pay the AWS premium.

yahoozoo

13 hours ago

> There was only talk of customer obsession and solving problems at scale—imagining the biggest problem possible, then multiplying it by ten.

cringe

constantcrying

13 hours ago

I am sorry, but none of this is about engineering culture, it might as well apply to Walmart.

It again is pretty clear that Software development has no engineering culture. If you are faced with a problem in hardware, you can not patch it, so much of an engineering culture is about how to define what different parts of the organization want and how they can be fulfilled and validated. This also becomes clear when the article talks about the director, in any hardware company he is the person who must be informed about the processes and who must himself communicate about his state in the development process.

The article brings in the word "Craft" which I think is very descriptive. Software development has a culture of craftsmanship, which values individual contributions of craftsmen, not processes.

(Also a hardware company can not fire 14.000 of their engineers, without becoming non-functional)