You'd be surprised... I did a LOT of cleanup work for a private college that had a lot of "clever" developers that didn't understand static variables in C#, or how the ASP.Net lifecycle worked. Race conditions and all kinds of weird errors when the system got busy. Not to mention a lot of "fun" performance issues.

Just because someone has a CS degree doesn't mean they actually know what they're doing.

Yeah, I constantly get dashboard errors and weird things I have to track down in the browser console to troubleshoot.

At one point I didn't have proper access to something, but instead of getting a message saying that, I got some generic 500 error.

Their CEO is notorious for replying to “normal” people. I’ve emailed him a few things and to my surprise he replied to my email. Which is a good thing!

@eastdakota (CEO)

@jgrahamc (former CTO, now board member)

Fingers crossed!

Unfortunately that won't work. Most companies now have an arbitration clause meaning that you can't take them to small claims court.

Had a similar situation happen with another company. Went to take them to small claims but the judge threw it out because of the arbitration clause. We then spent months and many resources but were unable to continue because we couldn't successfully contact their arbitrator to proceed with the dispute. Long story short, we wrote it all off as it was becoming too expensive both with time and resources.

This is all by design, and admittedly, a clever way for companies to do what they do.

The more systematic fix is to make paying customers speak with actual humans, rather than buggy AI

Escalating to a human in a time-appropriate manner seems like what people are asking for.

Weird how support suddenly answers questions when the tickets become public.

Thanks, email sent.

Thanks Dane!

That's great. I don't even want to change a domain registration, just need to add an existing domain to Cloudflare.