This would be an excellent use of small claims court; you want paid-for service provided and they’re giving you the phone-tree runaround. The court would prefer a settlement be reached before trial and their legal team will have no trouble bypassing their support AI to get a ticket opened.

One of the things I was most surprised about recently is just how buggy and unpleasant to use the Cloudflare dashboard is. We only moved to them recently and I was really shocked. I had one situation where the dashboard literally showed me the wrong domain but rules for another, which I think was a session or caching bug. I really thought it would be better for a company that size!

> Is shaming them on Twitter my only option left?

Shaming them on here works better, if you get to the frontpage then their CEO or CTO will probably show up to defuse the situation.

> All support tickets are closed automatically by their "AI" which points to the same article that says open a ticket.

Maybe just have a script follow this infinite loop?

Namecheap support immediately refunded when I mentioned them I made a typo in the domain i bought.

That's wild! Hopefully someone at Cloudflare sees this and can help you out

Hi. I am sorry about this issue. Can you email dane@cloudflare.com, and it will get resolved? I am also working on more systematic fixes for when customers get into this situation.

They are more responsive on the Discord channel. I've talked with a few of their support people and am hardly a paying user.