I appreciate the suggestion and I hope we can help you soon. The lower price is intended to attract customers now and help us understand different set ups which might need a custom solution and a custom price. Once established and the tool is more robust we do expect prices to increase. Please don't hesitate in contacting us in the future.

It's a concern we raised while starting the project but the other services I mentioned also had Stripe in their names and have been operating for a few years. Because our product is so connected to Stripe we felt that it was necessary to make its purpose clear so we took the gamble and added to our content that we are not affiliated to them. If we have to change the name in the future that is something we will have to deal with when the time comes.

Where/what object would you like to use the company name field in?

Can you describe a situation where you need to do an invoice correction on subscriptions (ie how do you handle this now)?

Exactly, that is the only part automated by Stripe.

I have never done this personally, so no real experience, but I would try to handle everything but customers by using Terraform.

*colleague

Thanks for the advice. Yes, building a reputation is the hardest challenge when you have a once-off kind of product. Hopefully the low price can attract leads and we can start from there, although I understand that it can also backfire and make it look low quality and untrustworthy but we need to start somewhere. Our tool tries to explain each step in detail and also links to the specific Stripe documentation to help the user understand the process to build trust. The subscription transfer is done as a trial, following Stripe's recommendation.

You might be and I hope there are no hard feelings about me launching such a tool but as I mentioned this is something I wished existed when I had to go through this process and while I understand charging more because it's a niche market, my set up was quite "simple" and I think it can help solo indie entrepreneurs in the same situation. This is not my main business and the lower price should attract customers now and help us understand different set ups which might need a custom solution and a custom price. On your last paragraph are you suggesting a partnership? If so you can contact us through the website.

Those are fair points and something to investigate further but for point 1 our tool only uses the restricted API keys with minimal access, so both parties would have to agree on using the tool but I believe we should protect ourselves legally against such cases. For point 2, Stripe seems to be quite good for backwards compatibility on core objects but it's good to agree on a minimal supported version. Thanks!

That seems a fair model. Thanks!

> I didn’t realize how much of a headache switching countries can be

Indeed, and in some areas, it's easier to make the move with the government, than getting all the for-profit services to accept your country change.

For example, Sony/Playstation straight up refuses to change the country on your account, so even though I lived in Spain for more than 10 years, Playstation Store is still in Swedish and using SEK, and when I reached out to support they told me to create a new account if I wanted to change the country.

Google is another company where moving countries is really disorganized. I still get emails in Swedish, and a "payment/billing account" (different from "payment method") is still somehow locked to Sweden and cannot be changed or removed.

To actually get the residency with the government, I basically had to queue at the police station for some hour, then go to the bank and then I'm 100% done with my move. I'm surprised how much easier it was to deal with the government about this move, than companies that I actually pay money to...

I had no idea either until I was in the middle of it! It was quite a stressful process, especially with a tight deadline.

We don’t save any data from the customers in our platform. The migration happens via restricted Stripe API keys from one account to the other with minimal permissions and we can't make changes to the account beyond what's necessary for the transfer. Once the process is done you can just revoke the API keys access.

“Transfer everything with few clicks” should be “Transfer everything with a few clicks”; although the former version is not grammatically incorrect it’s not how this phrase is typically used.

Thanks. Fixed.

Yes, we use Stripe's official APIs and follow their recommended migration practices. There are other services also helping with this process and they have been operating for a few years.

I don't know the ecosystem, but seemingly Stripe themselves lists some projects/products/organizations that themselves have "Stripe" in their name, as part of the "Stripe Partner Ecosystem": https://stripe.partners/?search=stripe&sort=relevance

Still, risky to use someone else's trademark regardless, if they suddenly don't like you anymore they'll start to enforce it at the worst moment.

We went with it because the other services I mentioned also had Stripe in their names and have been operating for a few years. At the moment our product is so connected to Stripe that we felt having Stripe in the name was necessary to make its purpose clear. We added to our content that we are not affiliated to them, if we have to change the name in the future that is something we will have to deal with.

Was wondering about this as well. Might fly under the radar for a while but if your project grows you might draw attention from Stripe and having to rebrand later on will become difficult.

Also, what if you want to support this type of migration for other payment processors in the future? This name ties to just Stripe.

Also, tiny grammatical nitpick: the subheading should use the word seamlessly, not seamless there I think.