Text seems to be a copy of https://www.trustpilot.com/users/6744b8dddacf0e836b47b187 and there the hosting company answered "Thank you for providing the details. We have located the most recent interaction and our team is already working on this case. Once there are updates on the progress, we will inform you accordingly via the open ticket."

On twitter https://x.com/KennethPriceNG/status/1862147252686303495 the complaint is "Check the real complaints [on TrustPilot] and ignore those fake reviews." On Trustpilot there's 1,658 reviews with 77% 5-stars.