Send a letter to 410 Terry Avenue North, Seattle, Washington 98109-5210 [1] with your state attorney general [2] copied. (Note the AG's Cc in the letter.)]

(If you had property damage or a crime was committed, get a police report. Now. You lose nothing by documenting. Waiting could damage the perceived quality of any testimony and seriousness of the allegations.)

[1] https://www.sec.gov/ix?doc=/Archives/edgar/data/0001018724/0...

[2] https://www.naag.org/find-my-ag/

They have a chat.

From top nav bar -> Account and Lists -> Customer Service -> Digital Services and Device Support -> Click "Contact Us" at the bottom of the page under Start a Chat Now.

It is hard to find but its there. You start with a bot but they pop you to customer service pretty quickly.

An amazon driver hit and run our car parked on the street in front of our house and did a lot of damage. we figured it from neighbor’s ring camera.

we messaged Amazon chat support. It was all very easy and procedural. Clearly this happens all the time because we were just moved through a process that took a few weeks, and we were fully reimbursed.

I’m not saying not to document everything, but our strategy was just to take extensive notes every day in case it ended up in a lawsuit. But the reality was they didn’t challenge anything and just moved us through a property damage pipeline.

Amazon accepts subpoenas and other legal summons. You just need to engage an attorney.

Whether it’s egregious enough for that I don’t know, but you will definitely get in contact with them if you use one.

Pretty simple really, I just asked their "Rufus" AI shopping assistant how to get help and got this:

"To access Amazon's customer support chat, you can visit the Your Orders section or scroll to the bottom of any page and select Customer Service. From there, choose the appropriate option that addresses your question or issue, and follow the prompts to initiate the chat."

To get help, select Customer Service ." (which is a button in the chat window)

Should work fine....

If it's sensational enough and you have evidence, you might write to your local news station. PR issues tend to get swift attention.

I had the same issue when a driver let themselves round the back of my property, opening a latched gate by squeezing their fingers through a gap in the gate, then trying to open a door at the back. The door happened to be a bedroom with en-suite so the possibility of seeing someone naked was nonzero. The gate also can’t be closed again from the outside even reaching fingers through, leaving it open to anyone and everyone once they’ve left (I’ve since patched the holes as several delivery drivers have now done this). They dumped the package in our greenhouse, breaking a plant and leaving the door open. I only caught all this as we have a camera pointing at the back to track our cats, feeding into Frigate.

I also had trouble contacting Amazon by email so I spoke to a rep on the live chat. They put me through to someone on the delivery team who asked for video evidence. I had to send the video by email to some random Amazon address, then they credited my account with £10, apologised profusely, and said they would feed this back to the delivery driver.

I just went through the Amazon chat experience, quickly got to a real person and had my issue resolved. I had to start by referencing a specific order and say “No” to all the “is this a payment problem?” and “do you want to make a return?” prompts, but it wasn’t hard in the end.

A lawyer could advise you. My guess is that getting a registered receipt for certified mail addressed to their general counsel would be sufficient evidence for the courts that you had notified them but your lawyer will know better than I do. I have occasionally resorted to sending certified mail with receipts requested and if nothing else it sends a message that I'm serious.

It wasn't my idea though, the last time I got into a dispute with the IRS they did that to me and I thought "hmm, I bet they do that to 'prove' you knew what they were asking of you."

That said, I'm really sorry you have to go through this. More and more I've been working to move off Amazon ordering for this exact reason.

They list a postal address in the Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=...

Per https://www.elliott.org/company-contacts/amazon/ you can email cs-escalations@amazon.com or an exec listed there.

If you can find some way to message the CEO (email address etc) most large e-commerce sites have an "office of the president" that have experienced customer service reps that deal with such correspondance.

You should rent a tractor and eject horse manure at their offices, this might make them slightly more inclined to look into it.

Can you reach out to their support chat through an order (dispute an order or something) and ask to be rerouted to the right support team?

but for obvious legal reasons I need

to use a lawyer...because there are obvious legal reasons.

That number is NOT an Amazon number. Do not call it. It is a scam. Search Google for that number and you will find numerous reports.

I mean technically any company with a legal department accepts written communication, and if they're out of state you can serve them through your state's department of state

they fact that they have invented a byzantine system for complaining to them doesn't mean you have to make more than a token effort to comply with that system

Talk to the cops and your lawyer, not the internet.

I remember people could email Jeff Bezos to escalate issues. Is there such a thing for Andy Jassy?

Try sending a demand letter to their legal department.

Put the words "demand letter" in gold and underlined in large font at the top.

CC your state attorney general (like, print two copies, send to both, and put CC: My AG, MY Age address at the top). You can specifically state that if they do not respond to you that you will file suit in small claims court. Consider sending certified mail. Note that you are reaching out this way because you have no other channel.

https://www.amazon.com/gp/help/customer/display.html?nodeId=...

Would sending a physical letter to their hq be ok?

Live chat exists, it just takes few hops to get to human through chat bot. Email works, but it only for cases when they ask you to email them photos or something