Show HN: I built a chatbot to converse with 3M SaaS product reviews

77 pointsposted 10 hours ago
by andreict

36 Comments

altdataseller

an hour ago

The problem is I don't trust all those SaaS reviews in sites like G2, TrustRadius, Gartner etc. A lot of them are paid, and incentivized. Heck, I personally wrote a few nonsense ones just to get free gift cards. But I know some people give our free credits or discounts if you write a review for them.

Even a lot of "free" reviews on Reddit are secretly posted by the company, or someone who got paid by the company.

[UPDATE] Just tried the tool. 7 of the 8 bullet points your tool gave me was also given to me by Claude. I think both are using similar data sources, so I fail to see what differentiates this tool

CuriouslyC

7 hours ago

Your landing page is doing the heavy lifting here. Nice design.

You should do side by side comparisons of output from GPT4o/Claude and your product to sell me on why I should care about the RAG you added and your tuned prompts.

If you're giving away inference you should probably tell people how you're intending to make money from them. Free services that use expensive APIs are a big red flag for me.

yawnxyz

7 hours ago

Wow incredible, could you give a small glimpse in how you collected/normalized/vectorized all the different reviews + information? Just lots of scraping + chucking it into Pinecone etc?

> Me: Give a list of the new and old gene sequencing tools

> Reply: Based on the available reviews, I’ve compiled lists of new and old sequencing products mentioned by users: Genemod, Mixmax (email sequencing...?), HubSpot Sales Hub (????)

Are you guys using a pure RAG for your responses? I think you should have a function caller traverse a tree of topics before retrieving data from the right area/space or you'll have lots of "contamination" of similar phrases across fields

kshmir

5 hours ago

What is this trained on? It doesn't seem to look on the web for my product at all... doesn't quite the reviews...

Are you just using an LLM? I asked to write code, and it did...

code51

2 hours ago

Landing page yes but is it actually working with production performance? I have strong doubts after executing your own demo query of "Summarize the reviews you have on products in the OCR category." in the system.

If the idea is just demo and collecting leads, then you could have cached at least your demo queries.

Everybody's too landing-page focused these days.

thih9

3 hours ago

How is it different from asking chatgpt (or other popular LLM)?

tcdent

7 hours ago

Cool idea, but fails one well known fact:

Customers don't know what they want.

falcor84

6 hours ago

That's somewhat true, but trite, and shouldn't imply that you shouldn't listen to customers. It's up to you as a product manager to analyze and synthesize people's feedback and thoughts, integrating it with your other knowledge and constraints, in order to arrive at (as much as possible) well-founded product plans.

If it works well, I think this tool could really help accelerate the process, especially if you can get it to give you its sources, like Perplexity does.

inSenCite

6 hours ago

This statement is a russian doll as in it potentially includes the customers using this product ;)

dc_rog

2 hours ago

Maybe not, but they’ll tell you what they don’t like about an incumbent and that’s sometimes all you need to enter a market.

louthy

2 hours ago

This is why you listen to their problems and not their solutions

piterrro

6 hours ago

Would you mind sharing a source of the reviews? How your users would know whether your product could be trusted?

superasn

6 hours ago

Here is some feedback. Your landing page needs samples. After spending 30s I do have some idea about what you're trying to do but some real life samples of input and output will show me exactly what to expect and how good the quality is and eventually if it's worth my time to sign up for it.

marmaduke

8 hours ago

Very cool. Can you describe any fine tuning or RAG you did? Did you have to go through a bootstrapping process?

Totally get it if you don’t want to share details.

fakedang

8 hours ago

Well this product is completely useless if it's trained on G2 and Capterra reviews.

ta988

7 hours ago

Why is that are they mostly fake? Or paid for?

nhggfu

6 hours ago

their biz is affiliate marketing. so yea, paid for, effectively.

fkilaiwi

8 hours ago

neat! what is your data source?

hoomank3

4 hours ago

Looks like a useful product. Does it support Facebook and Google My Business reviews?

nextworddev

6 hours ago

I have some MBA friends who wanted to do a “AI powered G2 or Gartner” startup. Which makes me feel like this is a tarpit idea

thisisit

4 hours ago

I believe it is a good idea, especially because there is a huge CYA industry out there and Gartner owns a huge chunk of it. But very difficult to implement correctly.

For example this one has a serious issue. It doesn't consider that things might have changed. So, a review might be complaining about a missing feature in a particular product but now fully implemented.

I asked it for a side by side comparison for two enterprise products. It told me that a particular feature was missing from the product. I googled and found the referenced review from Jun 2022. The feature in question was implemented in 2023. My first experience with exploring Gartner is going to be next week so I am curious how they handle such issues.

abraxas

6 hours ago

Good stuff, it gave me a very fair review of the SaaS I tested it on and suggested good alternatives. This is useful.

bschmidt1

8 hours ago

This one seems like a blatant GPT wrapper. Why not just use 4o?

For example, "Ask any question" the use case shown is:

> "What specific python scripts are users running inside HubSpot?"

I could just ask ChatGPT that too, why would I need this product to answer the question?

Seems like everyone is just wrapping ChatGPT, creating even the identical UI down to the icon on the send button, and then making a Loom showcasing essentially white-labeled OpenAI functionality.

ramon156

8 hours ago

For future devs, what makes a product stand out (for devs) is how you built it. What's the data source? Did you fine-tune your data? Do you have people who already use it? Where does it shine? (no, a prompt isn't good enough).

Also, I don't care about Hubspot reviews when I know the product. Reviews are there for unknown software that are less popular, but even then why are you considering using some half-maintained solution for your enterprise?

amelius

7 hours ago

Upon reading the title, my brain took a garden path in the direction of the 3M company.

Always42

6 hours ago

Same, then it went to “to help with employee interviews“

itake

6 hours ago

yeah, shouldn't it be 3m? not 3M?

remram

5 hours ago

The obvious spelling would be "3 million", why replace obscure abbreviations with more of the same?

TekMol

7 hours ago

Me:

What do users think about Reviewradar?

Reviewradar:

User feedback on ReviewRadar varies, with many appreciating its functionality while some indicate areas that could use improvement. Here’s a detailed breakdown of sentiments based on user reviews:

Positive Aspects:

User Experience: Many users noted that the interface is intuitive and easy to navigate. One user expressed that ReviewRadar is "the best source of software reviews," highlighting the visibility and transparency it provides.

Comprehensive Review Collection: Users value the centralized nature of reviews, stating it allows for easy tracking and management of their online reputation. One respondent emphasized, "I can point possible customers to ReviewRadar, and they know that I haven't falsified any reviews".

Support and Updates: Some users appreciated the support team, remarking that they were responsive and helpful during the onboarding process. There’s a notable emphasis on the quick resolution time for any issues.

Critical Feedback:

Integration Limitations: A recurring theme in feedback pertains to a need for better integration with other applications. For instance, users have mentioned, "It would be great to see Google My Business integration" as a valuable addition.

Clarity in Reviews: While many find the review process thorough, some users have pointed out that there were instances of what they perceived as biased or unreliable reviews. This is particularly concerning in a landscape where fake reviews can distort genuine customer experiences.

Feature Requests: Certain users expressed the desire for more customization options in dashboards and reporting features, indicating that the current setup could be streamlined to improve usability.

General Sentiment:

The overall impression of ReviewRadar is largely positive, with a community of users who find it helpful in gathering insights and managing their online reviews. However, users desire enhancements in integrations and feature sets to maximize its potential.

Conclusion:

In summary, if you’re contemplating using ReviewRadar, the platform seems to be effective for managing software reviews and tracking customer feedback. Yet, be aware of the requests for improvements in integration and functionality from existing users.

If you have any specific features or areas in mind that you'd like to explore further, let me know!

rsp1984

5 hours ago

Just a nitpick: please use lowercase 'm' for 'million'. When I read the title I thought it had something to do with the company 3M (not really known for making SaaS).

Diti

5 hours ago

The SI unit for million is M, so that should be 3 M (with a space). 3 m would mean 3 minutes.

remram

5 hours ago

M is the SI prefix for million (not a unit).

m is the SI unit symbol for meter. Minute is not a SI unit, as the SI unit of time is the second.

Diti

41 minutes ago

Woah, I feel dumb. Thanks for correcting me! I can’t edit my message.

osrec

5 hours ago

It could also mean 3 meters. Context is everything. The lowercase m would be more widely understood in this context.