Unfortunately, I get the feeling Stripe has calculated the costs and realized customer support is more expensive than the LTV of most customers who utilize it.

Meaning, if you have a problem, they'd rather lose you as a customer than provide support. That's how it feels anyway.

They won't be getting any new customers if that's their 'business model'.

Stripe has become very bad over the years, luckily there are many better alternatives now a days.